CallTower and Five9 Strategically Partner to Deliver a Virtual Contact Center

PRESS RELEASE: CallTower, an industry leading global unified communications (UC) and collaboration company announced a strategic partnership with Five9, a leading provider of cloud software for the enterprise contact center market. CallTower delivers the most advanced unified communications and collaboration solutions to enable people to easily connect.

With this strategic alignment with Five9, CallTower is now able to provide its customers with an innovative enterprise virtual contact center solution.

The Five9 solution delivers a full end-to-end solution with sophisticated management applications such as: supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring, out-of-the-box and custom CRM integrations.

“We are extremely pleased to provide to our customers the option of an enterprise cloud contact center solution powered by Five9,” said Shaun Chambers, CallTower’s Chief Product Officer. “Our partnership with Five9 enables us to provide an industry leading enterprise solution that will help customers leverage cloud communications. With this offering we can deliver a large-scale contact center experience that will noticeably improve agent productivity, effectiveness and overall customer satisfaction.”

“This combined telecommunications and cloud contact center offering gives CallTower customers a seamless user experience and provides contact center agents with the solutions they need to exceed their customers’ expectations,” said Dan Burkland, EVP Global Sales & Services, Five9.