PRESS RELEASE: ShoreTel® and Interoute announced their partnership serving international markets with ShoreTel Connect™ unified communications (UC) solutions deployed on Interoute’s Enterprise Digital Platform, a global privately connected cloud infrastructure. Continue reading Worldhotels Goes Global with ShoreTel and Interoute
Category Archives: Technology
NICE Wins Two 2017 Stevie Awards for Customer Service Excellence
PRESS RELEASE: NICE announced it is the recipient of two Stevie® Awards, which were presented at the 11th annual Stevie Awards for Sales & Customer Service gala. The NICE Total Voice of the Customer (TVOC) solution won the Silver Stevie Award in the “Contact Center Solution” category, while NICE Customer Journey Optimization (CJO) was awarded Bronze in the “Business Intelligence Solution” category. Continue reading NICE Wins Two 2017 Stevie Awards for Customer Service Excellence
NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center
PRESS RELEASE: NICE and its company, inContact, the leading provider of cloud contact center software, announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center. Continue reading NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center
Confirmit Compass Guides Companies Along the Path of VoC Maturity
PRESS RELEASE: Confirmit, the leading global customer experience solutions provider for Customer Experience, Voice of the Employee, and Market Research launches Confirmit CompassTM, a comprehensive, five-stage VoC maturity model. Confirmit Compass is designed to advance the overall goals of effective customer experience management by helping companies understand the key stages of maturity in VoC programme development. Continue reading Confirmit Compass Guides Companies Along the Path of VoC Maturity
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Genesys®, the global leader in omnichannel customer experience and contact center solutions, announced today that PureCloud by Genesys has achieved PCI DSS Service Provider Level 2 certification, the highest standard of consumer credit card security standards. Continue reading PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers
Clarabridge announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact center. Designed for rapid time to value, CX Contact Center allows companies to quickly and accurately transcribe, aggregate and analyze customer recordings and interaction data in the contact center; delivering clear, actionable insights. Continue reading Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers