Genesys®, a global cloud leader in AI-powered experience orchestration, has opened a new research and development (R&D) centre in Budapest, marking the latest milestone for its investment in Hungary.
Genesys first established its presence in the country following its acquisition of LogMeIn’s Bold 360 product in 2021.
Since then, Genesys has grown its team in Hungary more than 3X in two years, to nearly 200 employees with additional growth expected in the future. Genesys Hungary has become a major European R&D hub for the company, which is at the forefront of AI and cloud-based experience development. The work coming from the team in Hungary is key to enabling how Genesys is revolutionising the way organisations engage with customers and employees through Genesys Cloud CX®, an AI-powered experience orchestration platform.
As an all-in-one platform, Genesys Cloud CX combines voice, digital and workforce engagement capabilities in one, easy to use solution, helping organisations of all sizes all over the world to drive next generation experiences. With more than 4,500 customers on the Genesys Cloud CX platform, the company works with organisations across industries, including financial services, retail, healthcare and the public sector.
“Our new Budapest R&D Centre represents the commitment of Genesys to the Hungarian market, and our employees in this region are critical in helping us accelerate innovation that will shape the future of customer and employee experiences,” said Tony Bates, CEO and chairman of Genesys. “The region offers the highly skilled engineering talent we need to fuel our R&D strategies, helping us achieve our vision to enable any organisation to deliver end-to-end, personalised experiences at scale.”
“The opening of the new centre is not only a big step globally, but also an important milestone for Genesys Hungary. The Hungarian team, consisting of back-end, front-end, data, QA, DevOps engineers, UX Design, Product and technical support specialists, and business operation functions, has already played a key role in the development of the Genesys Cloud CX platform, which will be further strengthened with the realisation of this investment,” added Attila Vassy, Vice President, Engineering, Genesys Hungary.
During the second quarter of the company’s fiscal year 2024, the Genesys Cloud CX platform surpassed 1 million users, and, with over 50% year-over-year revenue growth for the quarter, ended the period with annual recurring revenue of nearly $1.2 billioni. Genesys Hungary is a core R&D site for the company’s digital solutions for Genesys Cloud, where the future of AI-based experience orchestration comes to life, with knowledge-driven chatbots, AI-enhanced agent experience and full customer journey management.
The new Genesys facility is located in downtown Budapest, on nearly 3,000 square metres of space in Eiffel Square, conveniently located near several public transit connections. With a pending application for LEED certification based on the prerequisites of carbon, energy, water, waste, transportation, the company designed the office to integrate sustainability and well-being into the way people work. This facility will provide the physical foundation to enable the company to continue its trajectory as a fast-growing employer of the region’s technical talent, building upon in its recent recognition as a 2023 Great Place to Work® in Hungary.
Beyond the office environment, the company has also fostered a strong community connection, including as a named sponsor of the Genesys OSC Water Polo Sports club, which is committed to the development of talented Hungarian youth into successful water polo players or sport-loving adults.
For more information about career opportunities at Genesys, visit: https://www.genesys.com/company/careers.
Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.