PRESS RELEASE: Accenture has helped Avianca Holdings SA, the national airline for Colombia, develop a chatbot to enhance the airline’s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information. Continue reading Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers
Category Archives: Technology
Kustomer Partners with Talkdesk to Provide Integrated Call Center and Voice Functionality
PRESS RELEASE: Kustomer, the new leader in CRM for support teams announced a global partnership and integration with Talkdesk, a leading contact center software provider. Companies can now seamlessly utilize the powerful, award-winning cloud-based call-center capabilities of Talkdesk to seamlessly integrate call activity from support teams and voice functionality directly inside the Kustomer platform. Continue reading Kustomer Partners with Talkdesk to Provide Integrated Call Center and Voice Functionality
IMImobile launches new chatbot solution for Contact Centres
PRESS RELEASE: IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, today announces the launch of IMIbot.ai, its automated end-to-end chatbot customer engagement solution. The fully managed solution builds on the success of IMImobile’s existing chatbot technology and is designed to work with multiple messaging channels such as SMS, Facebook Messenger, WhatsApp, Skype and AI engines like Amazon Alexa. Continue reading IMImobile launches new chatbot solution for Contact Centres
New Release of NICE Engage Omnichannel Recording Platform Lets Organizations Deliver a Consistent Customer Experience across All Interaction Channels
PRESS RELEASE: NICE announced that its NICE Engage Platform is enabling seamless, real-time communications between various contact center systems, thus meeting the needs of fast-paced customer service environments as well as critical back office operations. This is a result of efforts to provide a simplified user experience, improve compliance capabilities, support more digital interactions, and deliver greater integration with third party technologies and business applications. Continue reading New Release of NICE Engage Omnichannel Recording Platform Lets Organizations Deliver a Consistent Customer Experience across All Interaction Channels
Freshdesk Launches Customer Support Marketplace with 100+ Apps
PRESS RELEASE: Freshdesk, the leading provider of cloud-based customer engagement software, today announced the launch of the Freshdesk Marketplace (http://apps.freshdesk.com). Freshdesk’s suite of products have always been built with the customer in mind. Each of our products enable businesses to hit the ground running, adding value from day one. The Marketplace is a big step in that direction which makes it beautifully simple for customers to discover and install apps and help maximize the capabilities of their helpdesk. Continue reading Freshdesk Launches Customer Support Marketplace with 100+ Apps
Pegasystems Brings Concierge-Level Service To Digital Experiences With Launch Of Pega Self-Service Advisor
Pegasystems launched Pega® Self-Service Advisor – an AI-powered capability that enables businesses to provide customers with intelligent ‘digital advisors’ anywhere on their web and mobile channels. By understanding customer intent in real time, this new one-click feature immediately surfaces the content and actions the customer needs into a single view. For the first time, businesses can provide AI-powered concierge-level service while bypassing scattered navigation experiences that frustrate customers and negatively impact the bottom line. Continue reading Pegasystems Brings Concierge-Level Service To Digital Experiences With Launch Of Pega Self-Service Advisor