Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Continue reading Sinch MessageMedia Launches new SMS service to improve customer experience
Category Archives: Technology
Infobip launches Click-to-chat ad analytics for seamless social media ad conversions
Global cloud communications platform Infobip has launched a Click-to-chat ad analytics for brands and marketing professionals who seek to harness the power of social media advertising and messaging in one platform. Continue reading Infobip launches Click-to-chat ad analytics for seamless social media ad conversions
Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Building on its strong momentum in generative AI and breadth of customer experience (CX) capabilities, Capgemini introduced a Generative AI for CX Foundry for clients using Salesforce. Continue reading Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management
Natterbox, a global innovator in contact centre solutions, has announced a partnership with Playvox, a leading provider of Workforce Engagement (WEM) solutions that include AI-infused workforce management (WFM) software and Quality Management (QM) software. Continue reading Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management
Content Guru Integrates Google Business Messages into storm®
Content Guru, one of the world’s leading providers of cloud contact centre and CX technology, has announced the integration of Google Business Messages into its storm® platform. Continue reading Content Guru Integrates Google Business Messages into storm®
Operata Adds ‘People Experience’ Insights to its CX Observability Platform
Operata, provider of the world’s first and only CX Observability platform built exclusively for cloud contact centres, announced availability of the Grandioso release of its Operata Platform. Continue reading Operata Adds ‘People Experience’ Insights to its CX Observability Platform