Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced that it has been recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix Assessment for Conversational AI Products. Continue reading Ushur recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix™ for Conversational AI Products
Category Archives: Technology
SugarCRM Unveils Generative AI for Midmarket CRM, Supercharging Sales, Marketing and Customer Service
SugarCRM, provider of the award-winning AI-driven CRM platform, announced it is harnessing the power of generative AI to bring newfound out-of-the-box value and productivity gains to its thousands of midmarket customers worldwide, advancing the customer relationship management platform for sales representatives, marketers and customer service professionals. Continue reading SugarCRM Unveils Generative AI for Midmarket CRM, Supercharging Sales, Marketing and Customer Service
Infobip introduces Signals: The Innovative Solution to SMS Pumping Fraud
In the digital age where SMS communication is paramount for businesses worldwide, the rise of bots inflating SMS traffic and creating fake accounts has become a rising concern. Continue reading Infobip introduces Signals: The Innovative Solution to SMS Pumping Fraud
Aircall Launches Its Next AI Phase to Empower SMBs to Innovate, Grow Efficiently, and Delight Customers
Aircall, the phone and communication platform, unveils enhanced AI capabilities to coincide with the next stage of its AI journey alongside its vision for AI. Continue reading Aircall Launches Its Next AI Phase to Empower SMBs to Innovate, Grow Efficiently, and Delight Customers
Zendesk extends its CX leadership with powerful generative AI offerings
Zendesk announced market-leading CX generative AI advancements that allow companies to realize immediate business value through improved customer satisfaction, reduced costs and increased customer loyalty. Continue reading Zendesk extends its CX leadership with powerful generative AI offerings
8×8 Brings New Video Functionality to 8×8 Contact Centre for Elevated Customer Engagement
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced the upcoming availability of native video functionality for 8×8 Contact Center to enhance speed to resolution and overall customer experiences. Continue reading 8×8 Brings New Video Functionality to 8×8 Contact Centre for Elevated Customer Engagement