CommunityWFM, one of the premier contact centre workforce management software solutions in the industry, is debuting its most recent software release to the public as an Opal Sponsor of the Zoomtopia 2023 conference. Continue reading CommunityWFM to Showcase Latest Release of its Contact Center Workforce Management Solution at Zoomtopia 2023
Category Archives: Technology
UST Partners with Hyro to Integrate Enhanced Conversational AI Capabilities into Digital Transformation Solutions
Hyro, the leader in responsible conversational AI for healthcare, and UST, a leading digital transformation solutions company, announced a partnership to enable UST ContineoHealth’s hospital and health system clients to benefit from Hyro’s best-in-class conversational AI assistants. Continue reading UST Partners with Hyro to Integrate Enhanced Conversational AI Capabilities into Digital Transformation Solutions
Zoomtopia 2023: One platform delivering limitless human connection
Today, Zoom kicked off Zoomtopia 2023, the company’s annual event, unveiling new platform innovations underpinned by powerful AI capabilities to help streamline the workday through effective communication and collaboration tools. Continue reading Zoomtopia 2023: One platform delivering limitless human connection
ServiceNow announces Teleperformance as new AI Lighthouse member
ServiceNow announced that global digital services leader, Teleperformance is joining the AI Lighthouse program. Continue reading ServiceNow announces Teleperformance as new AI Lighthouse member
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution
Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX) technology, has announced that its storm® cloud communications platform has been named as a Google Chrome Enterprise Recommended (CER) contact centre solution. Continue reading Content Guru’s storm Named as a Chrome Enterprise Recommended Solution
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement
Odigo, a European leader in Contact Center as a Service (CCaaS) solutions, announced a new connector to address the challenge of disparate communication solutions that often fail to integrate seamlessly. Continue reading Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement