Ada, the world’s leading AI-native customer service automation company, introduces Ada Generative Actions, a product that leverages ground-breaking generative AI technology to resolve increasingly complex customer inquiries (those that would have required an agent to use multiple business systems). Continue reading Ada Introduces Generative Actions
Category Archives: Technology
UiPath Announces Autopilot™ to Make AI at Work a Reality
UiPath, a leading enterprise automation software company announced its platform’s latest artificial intelligence (AI) features with Autopilot™, an integration of Generative AI, Specialized AI, and automation that allows any user to automate work fast using natural language. Continue reading UiPath Announces Autopilot™ to Make AI at Work a Reality
ScreenMeet Remote Support Now Available on Genesys® AppFoundry
ScreenMeet, the leading enterprise-grade cloud-based customer experience platform, announced its availability on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading ScreenMeet Remote Support Now Available on Genesys® AppFoundry
Deepdesk Introduces Cutting-Edge ‘AIX’ Features, Pioneering the Future of AI for Contact Centres
Deepdesk launches the next generation of AI Agent Assist technology for contact centres: Deepdesk AIX. Continue reading Deepdesk Introduces Cutting-Edge ‘AIX’ Features, Pioneering the Future of AI for Contact Centres
NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Center Suites
NICE announced that it has been named as an Exemplary Leader in the Ventana Research 2023 Buyers Guide for Contact Center Suites, receiving the highest overall ranking for contact centre suites out of 22 vendors evaluated. Continue reading NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Center Suites
Intradiem Partners With Thrive Global to Support Call Centre Agent Wellness
Intradiem, the leading provider of contact centre automation solutions, has partnered with Thrive Global to deliver stress releasing wellness Reset sessions to contact centre agents in real time. Continue reading Intradiem Partners With Thrive Global to Support Call Centre Agent Wellness