eGain, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, a global cloud contact centre leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. Continue reading eGain partners with Talkdesk to modernize customer service
Category Archives: Partnerships
Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
Minerva CQ and Luminoso Technologies, announced the availability of Luminoso’s AI-driven text analytics solution, Daylight™, on Minerva CQ’s real-time agent assist platform. Continue reading Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
UserTesting, a leader in experience research and insights, announced a joint integration with Contentsquare, a global leader in digital experience analytics. Continue reading UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
3Fiftynine and IRIS Audio Technologies sign partnership deal to bring voice isolation to call centres in Benelux
3Fiftynine and IRIS Audio Technologies have announced a partnership to bring IRIS Clarity’s AI-powered voice isolation software to contact centres in Benelux. Continue reading 3Fiftynine and IRIS Audio Technologies sign partnership deal to bring voice isolation to call centres in Benelux
Twilio and Frame AI Announce Partnership to Uplevel Contact Centre Experiences with AI
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Frame AI, the next-generation AI-driven platform for Customer Intelligence, announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex. Continue reading Twilio and Frame AI Announce Partnership to Uplevel Contact Centre Experiences with AI
Vodafone Qatar and Microsoft agree to offer AI digital contact centre solution
Vodafone Qatar and Microsoft have signed a Memorandum of Understanding (MoU) to facilitate their collaboration offering an end-to-end AI Digital Contact Centre Platform suitable for all organizations that want to modernize their Contact Centre Operations in Qatar. Continue reading Vodafone Qatar and Microsoft agree to offer AI digital contact centre solution