Bharti Airtel, India’s leading telecommunications service provider today announced that it has built an AI-based solution, in collaboration with NVIDIA which will improve the overall customer experience for all in-bound calls to its contact centre. Continue reading Airtel deploys AI-powered speech analytics solutions for customer service transformation with NVIDIA
Category Archives: Partnerships
Aptumo joins forces with KloudGin to help water providers deliver outstanding customer service
Aptumo, the billing and CRM software created by Echo Managed Services, has announced a partnership with field service and asset management platform KloudGin. Continue reading Aptumo joins forces with KloudGin to help water providers deliver outstanding customer service
Boost.ai partners with Clarasys as part of new channel-focused business strategy in the UK
Boost.ai announced a new partnership with the international experience consulting firm Clarasys. The relationship between the businesses will help bring conversational AI to more customers in the UK and marks the start of a new channel-focused approach to business for Boost.ai while enhancing Clarasys’ customer experience capability. Continue reading Boost.ai partners with Clarasys as part of new channel-focused business strategy in the UK
RingCentral Announces Strategic Collaboration Agreement with AWS
RingCentral announced a Strategic Collaboration with Amazon Web Services, Inc. (AWS) to help organizations accelerate their cloud journeys and transform their employee and customer communications. Continue reading RingCentral Announces Strategic Collaboration Agreement with AWS
HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
The UK operations of Hinduja Global Solutions (HGS) announces its strengthened AI capabilities through partnership with Engage Hub, a leader in the provision of data-driven journey orchestration and cross-channel communications. Continue reading HGS UK and Engage Hub announce partnership to expand AI capabilities across CX
Virgin Media O2 Business and Dubber Extend Strategic Partnership
Dubber, the leading unified recording and intelligence platform for service providers and their customers globally, has significantly expanded its partnership capability with Virgin Media O2 Business giving customers an increased range of mobile recording services and access to connected systems via one platform, provided over Virgin Media O2’s network. Continue reading Virgin Media O2 Business and Dubber Extend Strategic Partnership