Five9, a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact centre and the marketing teams closer together to enable more “fluid” CX. Continue reading Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys
Category Archives: Partnerships
PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio announced the integration of PolyAI’s customer-led conversational assistant with Twilio Flex and Twilio Programmable Voice, the world’s most flexible contact centre platform. Continue reading PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership
Qualtrics, and Twilio are expanding their partnership and introducing a new no-code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). Continue reading Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership
Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers
Qualtrics and Five9 announced a partnership to integrate Five9’s industry-leading cloud contact centre solutions with Qualtrics Frontline Care™. Continue reading Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers
Teneo.AI, a brand from Artificial Solutions Announces Partnership with Valcon
Teneo.AI, a brand from Artificial Solutions, an enterprise AI product provider for contact centres, published a new partnership agreement with Valcon, the leading European consultancy specialising in technology, data and people. Continue reading Teneo.AI, a brand from Artificial Solutions Announces Partnership with Valcon
DRUID and ROBOYO enter a multi-year strategic partnership to boost digital transformation projects through hyperautomation
DRUID, a global leader in conversational AI technology for enterprise productivity, enters a multi-year strategic partnership with ROBOYO, the world’s largest hyperautomation professional services company. Continue reading DRUID and ROBOYO enter a multi-year strategic partnership to boost digital transformation projects through hyperautomation