Squaretalk, a major cloud call centre software provider, and Sedric, a leading compliance excellence platform for next-gen fintech companies, announced their partnership. Continue reading Squaretalk and Sedric Join Forces to Empower Call Centres with Industry-leading Compliance Management
Category Archives: Partnerships
Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver a multilingual customer experience (CX) at scale, is announcing a new partnership with Ada. Continue reading Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
HubSpot Announces General Availability of WhatsApp Integration to Help Customers Form Deep Connections
HubSpot, the customer relationship management (CRM) platform for scaling companies, announced that its native integration for WhatsApp is now available to all Marketing Hub and Service Hub customers at the Professional tier and above. WhatsApp, with over two billion monthly active users, has become the world’s most popular messaging platform. Continue reading HubSpot Announces General Availability of WhatsApp Integration to Help Customers Form Deep Connections
Assembled Joins Forces with Zoom to Empower Contact Center Users with Intelligent Workforce Management
Assembled announced its collaboration with Zoom Video Communications, Inc., an industry-leading provider of cloud contact centre solutions. Continue reading Assembled Joins Forces with Zoom to Empower Contact Center Users with Intelligent Workforce Management
Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
Verint®, and Zoom Video Communications announced an expanded partnership to help organizations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center. Continue reading Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience
CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Zoom Contact Center and Zoom Phone that expand the conversation types that can be ingested and analysed by the CallMiner platform, helping enable organizations to continuously measure, report on, and improve customer experience (CX). Continue reading CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience