Charles announces that it has raised a $20M Series A round led by Salesforce Ventures to become Europe’s leading conversational commerce as a service platform. Accel and HV Capital, who led the company’s seed round in 2021, also participated in the round. Continue reading Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp
Tag Archives: Whatsapp
Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
Unbabel, the AI-powered language operations platform that helps businesses deliver multilingual customer experiences at scale, announces its new integration with the leading customer service software, Zendesk. Continue reading Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service
PRESS RELEASE: Shop Direct, which operates online department store brands including Very.co.uk and Littlewoods.com, has become the first UK-based retailer to use CUI technology for customer service by launching a fully-automated platform that allows customers to quickly find answers for their questions in a WhatsApp-style chat environment. Continue reading Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service
Essent Customer Service is pioneering with Whatsapp
PRESS RELEASE: Essent’s customer service can now also be contacted through Whatsapp. Customers can put questions to staff at the utility company during office hours using this popular messaging service. Initially this is a pilot project which will last for two months. Essent is the first large company in the Netherlands to use this channel for services to customers. Continue reading Essent Customer Service is pioneering with Whatsapp