Tag Archives: Whatsapp

Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp

Charles announces that it has raised a $20M Series A round led by Salesforce Ventures to become Europe’s leading conversational commerce as a service platform. Accel and HV Capital, who led the company’s seed round in 2021, also participated in the round. Continue reading Charles raises $20M Series A led by Salesforce Ventures to unlock eCommerce in WhatsApp

Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service

PRESS RELEASE: Shop Direct, which operates online department store brands including Very.co.uk and Littlewoods.com, has become the first UK-based retailer to use CUI technology for customer service by launching a fully-automated platform that allows customers to quickly find answers for their questions in a WhatsApp-style chat environment. Continue reading Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service

Essent Customer Service is pioneering with Whatsapp

PRESS RELEASE: Essent’s customer service can now also be contacted through Whatsapp. Customers can put questions to staff at the utility company during office hours using this popular messaging service. Initially this is a pilot project which will last for two months. Essent is the first large company in the Netherlands to use this channel for services to customers. Continue reading Essent Customer Service is pioneering with Whatsapp