Global digital business services leader Teleperformance announced that it has been named a platinum partner for Kore.ai, a world leader in enterprise conversational and generative AI platform technology. Continue reading Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
Category Archives: Partnerships
Talkdesk and Cognizant team up to accelerate AI-powered customer experience
Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, announced a new collaboration with Cognizant to accelerate AI-powered CX transformation. Continue reading Talkdesk and Cognizant team up to accelerate AI-powered customer experience
Vee24 and Zappix Partner to Revolutionize Digital Customer Service
Zappix, a leading provider of AI-powered Digital Engagement Platform, announced a strategic partnership with Vee24, a leader in transforming digital customer engagement. Continue reading Vee24 and Zappix Partner to Revolutionize Digital Customer Service
TELUS International Partners with eGain to Elevate its CCaaS Offering with Modern Knowledge Management and AI Functionalities
TELUS International, a leading digital CX innovator has partnered with eGain Corporation, the number one AI knowledge platform for customer service. Continue reading TELUS International Partners with eGain to Elevate its CCaaS Offering with Modern Knowledge Management and AI Functionalities
Korean Air to build AI Contact Center with AWS
Korean Air has partnered with Amazon Web Services (AWS), a global leader in cloud technology, to develop an AI Contact Center (AICC) platform that incorporates innovative AI technologies to improve customer centre services. Continue reading Korean Air to build AI Contact Center with AWS
Alvaria Announces Expansion of Avaya Partnership
Alvaria® is pleased to announce the expansion of its partnership with Avaya, a leading provider of enterprise customer experience solutions, to include the Alvaria CX™ platform in the joint delivery of enterprise-scale high performance solutions for omnichannel-compliant outbound customer engagement. Continue reading Alvaria Announces Expansion of Avaya Partnership