HCLTech, a leading global technology company, announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact centre solutions. Continue reading HCLTech and Microsoft expand strategic partnership to help transform contact centres with generative AI and cloud-based solutions
Category Archives: Partnerships
Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader in CX and digital services, announced a strategic alliance that will create and accelerate true AI-powered value worldwide. Continue reading Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation
Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape
Cirrus, the UK’s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. Continue reading Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape
ServiceNow and Five9 expand partnership
ServiceNow, the AI platform for business transformation, and Five9, provider of the Intelligent CX Platform, announced an expanded partnership to deliver a turnkey AI‑powered solution for unified end‑to‑end employee and customer experiences. Continue reading ServiceNow and Five9 expand partnership
Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance
Intradiem announced its partnership with Five9, the intelligent CX platform provider. This collaboration will help contact centres achieve greater efficiency, productivity, and employee satisfaction. Continue reading Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance
Mitel Strengthens Partnership with Talkative
Mitel®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, announced an expanded partnership that will bring leading generative AI (GenAI) tools to Mitel’s contact centre solutions designed to help organizations simplify daily workflows and elevate the customer experience. Continue reading Mitel Strengthens Partnership with Talkative