Category Archives: Workforce Optimisation

CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centres, announced that it has expanded its Community Everywhere™ mobile app to extend the reach and value of the CommunityWFM solution. Continue reading CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality

NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization

NICE inContact, a NICE business, announced that NICE inContact CXone has expanded its Federal Risk and Authorization Management Program (FedRAMP) Authorization to Operate (ATO) leadership with the addition of CXone Workforce Optimization, to improve citizen and agent experiences. Continue reading NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization Authorization

NICE Acknowledged as WFO Market Leader in DMG Consulting Report with Over 40% Market Share in First Half 2018

NICE announced that it has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, as the market share leader for the first half of 2018 in the Workforce Optimization (WFO) market, based on total company GAAP revenue. In the new report, it was revealed that NICE holds a 40.2% share of the market, 4.9 percentage points higher than the nearest competitor. Continue reading NICE Acknowledged as WFO Market Leader in DMG Consulting Report with Over 40% Market Share in First Half 2018

Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

Verint® unveiled the industry’s most modern solution for empowering the workforce and enhancing performance. With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences: positive employee engagement. Continue reading Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

NICE inContact Announces Summer 2017 Release of CXone with Industry-first Fully Integrated Workforce Optimization with Analytics-based Omnichannel Routing

NICE inContact ushered in a new era of customer experience management with the CXone Summer 2017 release. By introducing innovative cloud native workforce optimization (WFO) applications, NICE inContact CXone™ is the first and only platform that combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all built on an Open Cloud Foundation. Continue reading NICE inContact Announces Summer 2017 Release of CXone with Industry-first Fully Integrated Workforce Optimization with Analytics-based Omnichannel Routing