Five9, provider of the Intelligent CX Platform, released its 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. Continue reading New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience
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RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support
RingCentral announced that it has enhanced its Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX™. Continue reading RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support
New Study Highlights the Impact of Poor Employee Collaboration on Business Success
In a study conducted by Forrester Consulting on behalf of Vonage, new insights have emerged demonstrating the significant effects of inadequate internal collaboration on organisational performance. The data reveals that businesses plagued by siloed departments and ineffective communication suffer substantial declines in both productivity and profitability. Continue reading New Study Highlights the Impact of Poor Employee Collaboration on Business Success
Concentrix Named a Leader and Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024
Concentrix, a global technology and services leader, announced it has been named a Leader and Star Performer by global analyst firm Everest Group in its Trust and Safety Services PEAK Matrix® Assessment 2024. Continue reading Concentrix Named a Leader and Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024
IPI Pauseable now available on NICE CXone
IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE. Continue reading IPI Pauseable now available on NICE CXone
Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform for Global Enterprise Front-Office Teams
Sprinklr, the Unified-CXM platform for modern enterprises, announced a strategic partnership with a leading provider of digital transformation, consulting, and business re-engineering services and solutions, Tech Mahindra. Continue reading Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform for Global Enterprise Front-Office Teams