Amdocs, a leading provider of software and services to communications and media companies, announced an expanded collaboration with Telefónica Germany, one of Germany’s largest quad-play service providers, to deploy new GenAI use cases and extend its billing platform for both consumer and enterprise services for an additional three years. Continue reading Telefónica Germany Selects Amdocs to Deploy GenAI Use Cases and Extend its Billing Platform
Category Archives: Who’s Buying What?
Morrisons Partners with TCS to Transform the Customer Experience
Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its decade-long partnership with Morrisons, one of the UK’s largest supermarket chains with 500 stores serving 11 million shoppers each week. Continue reading Morrisons Partners with TCS to Transform the Customer Experience
Northumbrian Water Group selects Medallia to elevate CX for 4 million water customers
Medallia, the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the UK’s top-performing water providers, to revolutionise customer engagement and satisfaction across its extensive service network. Continue reading Northumbrian Water Group selects Medallia to elevate CX for 4 million water customers
Bromford Housing Transforms CX with AI-Powered Customer Service Centre
Leading UK housing association, Bromford, has appointed AI-first customer experience specialists, Sabio Group, to deliver a transformative cloud communications platform that will fundamentally reshape how the organisation serves its 110,000 customers across 46,000 homes. Continue reading Bromford Housing Transforms CX with AI-Powered Customer Service Centre
LoopUp powers PUMA’s move to cloud-based telephony on Microsoft Teams
LoopUp has been selected by PUMA, one of the world’s leading sports brands, to accelerate its global move to cloud telephony. The collaboration replaces legacy systems with a fully integrated Microsoft Teams solution, paving the way for a consistent, scalable, and cost-effective voice platform across PUMA’s worldwide operations. Continue reading LoopUp powers PUMA’s move to cloud-based telephony on Microsoft Teams
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading Route 101 Boosts The Revel Collective’s Answer Rates up to 97%