LoopUp has been selected by PUMA, one of the world’s leading sports brands, to accelerate its global move to cloud telephony. The collaboration replaces legacy systems with a fully integrated Microsoft Teams solution, paving the way for a consistent, scalable, and cost-effective voice platform across PUMA’s worldwide operations. Continue reading LoopUp powers PUMA’s move to cloud-based telephony on Microsoft Teams
Category Archives: Who’s Buying What?
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace
8×8, the industry’s most integrated CX platform provider, announced the renewal of its sponsorship with Southampton Football Club, extending its role as an official partner of both the Men’s and Women’s First Teams through the 2025/26 season. Continue reading 8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace
The AA selects boost.ai to deliver AI Agent within 30 days for Millions of UK Drivers
boost.ai announced it has been selected by The AA, a leading UK-based provider of breakdown and insurance services, to support the next phase of its digital service transformation, using AI agents built on boost.ai’s trusted hybrid AI platform. Continue reading The AA selects boost.ai to deliver AI Agent within 30 days for Millions of UK Drivers
City Cruises Teams up with Medallia to Deliver a Frictionless Digital Experience
Medallia, Inc., the global leader in customer and employee experience, announced a new partnership with City Cruises, the leader in dining and sightseeing cruises worldwide and part of the Hornblower Group. Continue reading City Cruises Teams up with Medallia to Deliver a Frictionless Digital Experience
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
Qualtrics, the leader and creator of the experience management category, announced that Singapore Airlines (SIA) is using its solutions to enhance its collection, processing, and analysis of customer responses, enabling deeper insights across multiple feedback channels. Continue reading Singapore Airlines Enhances Customer Experience Analytics with Qualtrics