Route 101, a leading technology systems integrator and cloud contact-centre specialist, has announced the successful deployment of an integrated customer-experience solution for Ogi, Wales’s leading broadband provider. Continue reading Ogi Transforms Customer Experience with Route 101 Unified Platform
Category Archives: Who’s Buying What?
AOK Bayern Transforms Healthcare Service for 4.5 Million Members with NiCE’s CXone CX AI Platform
NiCE announced that AOK Bayern, one of Germany’s largest statutory health insurance providers, has successfully deployed NiCE CXone on the EU Sovereign Cloud, modernizing customer service for more than 4.5 million insured members across Bavaria. Continue reading AOK Bayern Transforms Healthcare Service for 4.5 Million Members with NiCE’s CXone CX AI Platform
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency
Calabrio, the workforce and conversation intelligence company, announced a new partnership with loveholidays, the UK and Ireland’s fastest growing and largest online travel agent. Continue reading loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency
Telefónica Germany Selects Amdocs to Deploy GenAI Use Cases and Extend its Billing Platform
Amdocs, a leading provider of software and services to communications and media companies, announced an expanded collaboration with Telefónica Germany, one of Germany’s largest quad-play service providers, to deploy new GenAI use cases and extend its billing platform for both consumer and enterprise services for an additional three years. Continue reading Telefónica Germany Selects Amdocs to Deploy GenAI Use Cases and Extend its Billing Platform
Morrisons Partners with TCS to Transform the Customer Experience
Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its decade-long partnership with Morrisons, one of the UK’s largest supermarket chains with 500 stores serving 11 million shoppers each week. Continue reading Morrisons Partners with TCS to Transform the Customer Experience
Northumbrian Water Group selects Medallia to elevate CX for 4 million water customers
Medallia, the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the UK’s top-performing water providers, to revolutionise customer engagement and satisfaction across its extensive service network. Continue reading Northumbrian Water Group selects Medallia to elevate CX for 4 million water customers