Brooks Brothers, the oldest clothing retailer in the U.S., selected Manhattan Associates to improve contact centre operations and deliver a seamless omnichannel shopping experience for customers worldwide. New York-based Brooks Brothers is deploying Manhattan Active Omni to fuel its “buy anywhere, get anywhere” customer experience platform across its full network of 300 retail locations. Continue reading Brooks Brothers Selects Manhattan Active™ Omni to Elevate Global Omnichannel Commerce
Category Archives: Who’s Buying What?
Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that New York-based benefits administration firm Benefit Management Solutions (BMS) is reporting improved contact centre reliability, productivity and quality assurance, along with significant cost savings, since implementing the NVM Platform. Continue reading Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia
Cotton On Signs with InMoment to Innovate, Elevate the Customer Experience
Cotton On, one of the world’s leading value fashion brands, has selected InMoment to consolidate all customer experience (CX) intelligence efforts across the organisation’s eight distinct brands and multiple markets. InMoment is a leading customer feedback management provider pioneering CX intelligence as an essential strategy for growing and differentiating business. Continue reading Cotton On Signs with InMoment to Innovate, Elevate the Customer Experience
Eckoh win significant US contract worth $7.4m
Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce that it has won a two-year contract worth $7.4m to provide secure payment solutions to one of the largest corporations in the United States. Continue reading Eckoh win significant US contract worth $7.4m
OTP Bank selects eGain’s knowledge management for customer service
eGain, the leading provider of cloud-based customer engagement solutions announced that OTP Bank, one of the largest banks serving Central and Eastern Europe, has selected eGain for omnichannel customer service. Continue reading OTP Bank selects eGain’s knowledge management for customer service
Salesforce Supports Automobili Lamborghini in Building Connected Customer Experiences
Salesforce, the global leader in CRM, announced that Lamborghini—the Italian brand and manufacturer of super sports cars and Super SUVs—is using Salesforce to connect every aspect of the Lamborghini ownership experience. Continue reading Salesforce Supports Automobili Lamborghini in Building Connected Customer Experiences