Global University Selects Five9 to Improve Contact Centre Productivity

Five9, a leading provider of cloud software for the enterprise contact centre market, announced that it has been selected by a global university to serve as the core of their contact centre operations.

Offering on-campus and online education worldwide, the university’s 400 agents serve prospective and enrolled students. They were using an on-premise contact centre solution, but found that it did not integrate with Microsoft Dynamics CRM, which limited their insight to customer history and agent productivity.

“Universities need the ability to scale contact centre operations at peak times of demand, while ensuring agents can maximize productivity,” said Dan Burkland, President, Five9. “With Five9 and its deep integration with Microsoft Dynamics, they can meet their goals and provide superior customer service experiences.”

Five9 met onsite with key university decision-makers and demonstrated Five9’s scalable cloud functionality and how it meets the university’s needs. The university chose Five9 and in less than one month moved into implementation.

About Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.

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