When credit card customers call for service, they need to remember and supply a long list of passwords and personally identifying information. But now, with the advanced biometric authentication capabilities of CallVU’s Digital Engagement solution, a large international credit card company can instantly verify callers using the fingerprint recognition features on its customers’ smartphones. Continue reading CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication
Category Archives: Who’s Buying What?
BHP Insurance Selects Applied to Deliver an Omnichannel Customer Experience
Applied Systems® announced that BHP Insurance has selected Applied CSR24®, the leading customer self-service software. Utilising their existing foundational management system, Applied Relay®, the broker will integrate the omnichannel customer service software, including a self-service portal and mobile app, to increase customer acquisition and retention. Continue reading BHP Insurance Selects Applied to Deliver an Omnichannel Customer Experience
NICE inContact Announces Alliance with General Dynamics Information Technology
NICE inContact, a NICE business, announced General Dynamics Information Technology (GDIT) has selected NICE inContact’s CXone cloud customer experience platform to replace on-premises technology for over 900 agents supporting large federal agency clients. CXone is the industry’s first and only Federal Risk and Authorization Management Program (FedRAMP) authorized cloud contact centre SaaS solution. Continue reading NICE inContact Announces Alliance with General Dynamics Information Technology
Marks & Spencer enhances customer experience through Rant & Rave partnership
Rant & Rave, the leader in real-time customer engagement technology announces a partnership with Marks & Spencer (M&S) to enable an easier process of capturing feedback from customers. This partnership will support M&S’s transformation to become a digital-first business, a direct response to a highly competitive retail market, which is seeing consumers shift their purchasing habits online and look to engage with brands across multiple touch points. Continue reading Marks & Spencer enhances customer experience through Rant & Rave partnership
Global Investment Bank Modernizes Customer Engagement with the Verint Cloud
Verint®, The Customer Engagement Company™, today announced that a leading multinational investment bank has selected the Verint cloud to modernize its customer engagement operations. Continue reading Global Investment Bank Modernizes Customer Engagement with the Verint Cloud
Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency
NICE announced that Thomas Cook, among the world’s leading travel companies, has implemented NICE Robotic Process Automation (RPA) in its United Kingdom-based operations. With the combination of attended and unattended automation, the company is improving customer experience, streamlining its back office, ensuring consistency across markets and saving millions in operational costs over a 24-month period. Continue reading Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency