Salesforce, the global leader in CRM, announced that State Farm—the largest provider of auto and home insurance in the United States—selected a number of Salesforce products to deliver engaging, intelligence-driven customer experiences across every State Farm touch point. Continue reading State Farm Collaborates with Salesforce to Transform Customer Experience and Empower Customers to Communicate on Their Terms
Category Archives: Who’s Buying What?
Glintt Selects Talkdesk to Improve Customer Service and Efficiency
Talkdesk, the enterprise contact centre platform announced Glintt, a leader in healthcare IT services, chose Talkdesk Enterprise Contact Center Platform to support their customer service operations. Continue reading Glintt Selects Talkdesk to Improve Customer Service and Efficiency
CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication
When credit card customers call for service, they need to remember and supply a long list of passwords and personally identifying information. But now, with the advanced biometric authentication capabilities of CallVU’s Digital Engagement solution, a large international credit card company can instantly verify callers using the fingerprint recognition features on its customers’ smartphones. Continue reading CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication
BHP Insurance Selects Applied to Deliver an Omnichannel Customer Experience
Applied Systems® announced that BHP Insurance has selected Applied CSR24®, the leading customer self-service software. Utilising their existing foundational management system, Applied Relay®, the broker will integrate the omnichannel customer service software, including a self-service portal and mobile app, to increase customer acquisition and retention. Continue reading BHP Insurance Selects Applied to Deliver an Omnichannel Customer Experience
NICE inContact Announces Alliance with General Dynamics Information Technology
NICE inContact, a NICE business, announced General Dynamics Information Technology (GDIT) has selected NICE inContact’s CXone cloud customer experience platform to replace on-premises technology for over 900 agents supporting large federal agency clients. CXone is the industry’s first and only Federal Risk and Authorization Management Program (FedRAMP) authorized cloud contact centre SaaS solution. Continue reading NICE inContact Announces Alliance with General Dynamics Information Technology
Marks & Spencer enhances customer experience through Rant & Rave partnership
Rant & Rave, the leader in real-time customer engagement technology announces a partnership with Marks & Spencer (M&S) to enable an easier process of capturing feedback from customers. This partnership will support M&S’s transformation to become a digital-first business, a direct response to a highly competitive retail market, which is seeing consumers shift their purchasing habits online and look to engage with brands across multiple touch points. Continue reading Marks & Spencer enhances customer experience through Rant & Rave partnership