3CLogic, a leading provider of cloud contact centre software announced its selection by a Fortune 500 company and global leader in the dispensing systems industry to provide an enterprise-level solution for the organization’s internal IT support group serving over 10,000 employees worldwide. Continue reading Fortune 500 Global Packaging Company Selects 3CLogic to Improve Support Services
Category Archives: Who’s Buying What?
Morgan Sindall Property Services sign deal with Rant & Rave
Morgan Sindall Property Services has signed a five year deal with Rant & Rave, using its platform to capture both ‘Voice of the Employee’ and ‘Voice of the Customer’ to understand and improve the satisfaction of residents and employees. It will capture real-time feedback from more than 200,000 properties, and over 600 employees, across its 30 UK locations. Continue reading Morgan Sindall Property Services sign deal with Rant & Rave
Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns
Virgin Trains has partnered with Vodafone and OpenMarket to become the first company in the world to roll out the latest RCS-based ‘Chat’ service as a customer communications channel on a commercial basis. Hailed as ‘Text Messaging 2.0’, ‘Chat’ transforms the way in which companies communicate with customers, and this service places Virgin Trains at the global cutting edge of communications technology. Continue reading Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns
NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions
NICE announced that NewDay will continue to rely on NICE software to power its voice of the customer program. NewDay signed a three-year contract to leverage NICE Satmetrix NPX as the software at the core of its multi-faceted program to drive customer experience excellence. Continue reading NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions
Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications
IMImobile, a cloud communications software and solutions provider, has been chosen by Capitec Bank – South Africa’s fastest growing bank – to deliver a centralised client communications hub in order to deliver a more personalised digital banking experience across its base of more than 10 million clients. Continue reading Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications
Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer
Verint® announced that a top global furniture retailer, who was seeking a cloud customer engagement provider that could support an implementation project across many thousands of global contact center agents, has selected Verint for its scalable, feature-rich offerings, and cloud-savvy platform.* Continue reading Verint’s Market Leading Cloud Workforce Engagement Software Deployed by Leading Global Furniture Retailer