NICE announced that its Desktop Automation solution has helped deliver significant annual savings via productivity improvements and error reductions to Liq, a leading provider of CRM and BPO solutions operating in Latin America’s telecom and financial services domains. Liq has also benefitted from 10 to 15 percent faster agent onboarding, 9 percent reduction of average handling time (AHT) as well as improved agent productivity and accuracy. Continue reading NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America’s Largest BPOs
Category Archives: Who’s Buying What?
Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
Protecting the national interest gets a boost from omnichannel communications, as Avaya announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. Continue reading Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base
NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences. Continue reading Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base
Rant & Rave to help Technology Services Group improve success through Sentiment Analysis and Service Desk support
Technology Services Group (TSG), a leading IT support and services provider, has appointed Rant & Rave, the leader in real-time customer engagement technology, to track the success of a five-year digital transformation project. Continue reading Rant & Rave to help Technology Services Group improve success through Sentiment Analysis and Service Desk support
Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017. ADS also reports optimised data management, reliability, and customer experiences in its contact centres. Continue reading Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia
DVF announces revenue gains thanks to AI-based personalization engine Qubit
Using the Qubit Pro personalization platform and Qubit Aura, the product discovery solution for mobile web, DVF have been able to leverage Qubit’s proprietary machine learning technology to create in-the-moment experiences – serving the right message, offer or product in the right place and at the right time, increasing brand engagement and customer loyalty. Continue reading DVF announces revenue gains thanks to AI-based personalization engine Qubit