Technology Services Group (TSG), a leading IT support and services provider, has appointed Rant & Rave, the leader in real-time customer engagement technology, to track the success of a five-year digital transformation project. Continue reading Rant & Rave to help Technology Services Group improve success through Sentiment Analysis and Service Desk support →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017. ADS also reports optimised data management, reliability, and customer experiences in its contact centres. Continue reading Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia →

Using the Qubit Pro personalization platform and Qubit Aura, the product discovery solution for mobile web, DVF have been able to leverage Qubit’s proprietary machine learning technology to create in-the-moment experiences – serving the right message, offer or product in the right place and at the right time, increasing brand engagement and customer loyalty. Continue reading DVF announces revenue gains thanks to AI-based personalization engine Qubit →

eGain, the leading provider of cloud-based customer engagement solutions announced that The General® has deployed eGain Solve™ suite for digital customer engagement. Continue reading The General® deploys eGain to improve digital experiences for customers →

In a bid to fight fraud and become GDPR compliant, online electricals retailer, AO.com built a single customer view platform on MongoDB Atlas, the fully-managed database as a service offering from MongoDB, the leading modern, general purpose database platform. Continue reading AO.com Builds 360-Degree Single View on MongoDB Atlas to Improve Customer Experience, Fight Fraud and Comply with the GDPR →