ClickFox announces the contract renewal with Barclays UK for its Customer Journey Analytics platform, entering into a fifth year for the partnership of the two companies. The partnership renewal allows Barclays to expand its enterprise-wide customer journey analytics software solution, putting customer experience central to their strategy and day-to-day business decisions. Continue reading ClickFox, Barclays UK Renew Their Strategic Partnership On Customer Journey Analytics
Category Archives: Who’s Buying What?
Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
Jacada, a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe. Continue reading Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company
NICE announced that Thomas Cook UK, one of the world’s leading leisure travel companies, has significantly improved employee and customer engagement, as well as operational efficiency, with their renewal and upgrade of NICE Workforce Management (WFM). Continue reading NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company
npower improves customer experience with new contact centre platform
4net Technologies, a leading business communications supplier, has combined with BT and Avaya to provide the UK energy company npower with an innovative cloud-based contact centre solution. Continue reading npower improves customer experience with new contact centre platform
British Fashion Arcadia Group Chooses Tinyclues to Leverage the Benefits of AI for Its Marketing Campaigns
Tinyclues, provider of a leading artificial intelligence (AI)-first marketing solution, announced an agreement with British multinational, multichannel retailer, Arcadia Group. Continue reading British Fashion Arcadia Group Chooses Tinyclues to Leverage the Benefits of AI for Its Marketing Campaigns
Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific
Aspect Software announces that Lazada, South East Asia’s number one online shopping and selling destination, has partnered with Aspect to enhance Lazada’s Customer Engagement technology. The company’s investment will cater to its growing online customer base across six countries in Asia Pacific it currently serves. Continue reading Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific