NICE announced that Thomas Cook UK, one of the world’s leading leisure travel companies, has significantly improved employee and customer engagement, as well as operational efficiency, with their renewal and upgrade of NICE Workforce Management (WFM). Continue reading NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company
Category Archives: Who’s Buying What?
npower improves customer experience with new contact centre platform
4net Technologies, a leading business communications supplier, has combined with BT and Avaya to provide the UK energy company npower with an innovative cloud-based contact centre solution. Continue reading npower improves customer experience with new contact centre platform
British Fashion Arcadia Group Chooses Tinyclues to Leverage the Benefits of AI for Its Marketing Campaigns
Tinyclues, provider of a leading artificial intelligence (AI)-first marketing solution, announced an agreement with British multinational, multichannel retailer, Arcadia Group. Continue reading British Fashion Arcadia Group Chooses Tinyclues to Leverage the Benefits of AI for Its Marketing Campaigns
Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific
Aspect Software announces that Lazada, South East Asia’s number one online shopping and selling destination, has partnered with Aspect to enhance Lazada’s Customer Engagement technology. The company’s investment will cater to its growing online customer base across six countries in Asia Pacific it currently serves. Continue reading Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific
Scheidt & Bachmann’s virtual ticket agents help Greater Anglia passengers at ticket machines
Rail passengers in East Anglia who have a query while using a ticket machine can now press a button which will put them straight through to a real person who can help them buy tickets and find the best fares. Continue reading Scheidt & Bachmann’s virtual ticket agents help Greater Anglia passengers at ticket machines
Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS
NICE announced that one of the world’s leading global investment banks will be deploying the NICE COMPASS Communication Compliance Assurance solution. By streamlining and automating its financial communication compliance processes, the NICE COMPASS solution will enable the bank to meet regulatory requirements while also reducing compliance-related workloads, costs and risks. Continue reading Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS