IPI, the Contact Centre specialist and solutions provider, announced that Hillarys, the leading retailer of made-to-measure blinds, curtains, and shutters and part of the global Hunter Douglas group, has selected IPI’s own Contact Centre-as-a-Service (CCaaS) offering, ElasticCX CCaaS, as it transitions away from its incumbent on-premise telephony solution. Continue reading Hillarys expands partnership with IPI as it transitions from on-premise to cloud
Category Archives: Who’s Buying What?
Slalom and Virgin Voyages Set Sail into the Future with Revolutionary Gen AI-powered Customer Service Powered by Salesforce
In a visionary move designed to transform the cruise industry, Slalom and Virgin Voyages have teamed up to launch one of the first generative AI-powered digital humans built on Salesforce named Vivi. Continue reading Slalom and Virgin Voyages Set Sail into the Future with Revolutionary Gen AI-powered Customer Service Powered by Salesforce
Kura chooses Avaya Enterprise Cloud to Transform Customer Experience Offering
Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Continue reading Kura chooses Avaya Enterprise Cloud to Transform Customer Experience Offering
Riyad Bank Chooses SS&C Blue Prism to Boost Customer Experience and Operational Excellence
SS&C Technologies Holdings, Inc., announced Riyad Bank, one of the largest financial institutions in the Kingdom of Saudi Arabia and the Middle East, has successfully transitioned its automation program to SS&C Blue Prism. Continue reading Riyad Bank Chooses SS&C Blue Prism to Boost Customer Experience and Operational Excellence
Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell
Avaya, a global leader in customer experience solutions, announced that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Centre categories at Sourcewell ─ the leading Government Cooperative Purchasing Organisation in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities. Continue reading Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell
Marston Holdings partners with MaxContact to support business growth
Manchester-based customer engagement technology provider MaxContact announced its partnership with Marston Holdings, a leading solutions provider in corporate debt recovery. Continue reading Marston Holdings partners with MaxContact to support business growth