SS&C Technologies Holdings, Inc., announced Riyad Bank, one of the largest financial institutions in the Kingdom of Saudi Arabia and the Middle East, has successfully transitioned its automation program to SS&C Blue Prism.
The bank sought to upgrade its automation solution to support three main business objectives: customer experience, innovation and performance culture.
“We’ve been able to transform operations at great scale in a very short timeframe due to the unrivalled support from SS&C Blue Prism and our capabilities in Riyad Bank. With greater automation infrastructure, pipeline and delivery, Riyad Bank’s workforce is now fully invested in intelligent automation due to the benefits it has seen over the past six months. We are excited about what transformational results we can achieve next.” Abdulrahman Al-Huthail, EVP Operations, Riyad Bank
So far, the Bank has implemented automation across eight areas of operations, including corporate payment operations, ATM and cash management, consumer finance operations, retail operations, governance, and operational excellence.
Throughout the six months, SS&C Blue Prism digital workers have:
- Handled up to 200 processes across eight areas of operations.
- Returned more than 150,000 hours to the business, providing time for more innovation, an opportunity to better serve its customers, and a better working environment for its employees.
Among improvements, Riyad Bank is benefitting from intelligent automation in the end-of-day transaction handling for bank tellers. Previously, bank tellers were preparing the customers transfer of check and cash deposit forms manually. The manual process meant more time and resources had to be allocated to complete these transactions by end-of-day. The automation team worked with the business unit on nine processes, which reduced processing time from 240 seconds to 45 seconds (81%) per document. The automation improved working conditions for team members and enabled them to concentrate on higher-value tasks.
“The results Riyad Bank has achieved in just six months demonstrate the significant transformational value automation can bring when you have right culture and support in place. Alongside SS&C Blue Prism’s trusted partner, we’re excited to see how Riyad Bank continues to take its organization forward while benefitting its employees and customers.” Jerry Hubbard, General Manager, EMEA, SS&C Blue Prism
About SS&C Blue Prism
SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind – to improve experiences for people. By connecting people and digital workers you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance, but also allows businesses to react fast to continuous change.
Exceed customer expectations, stay competitive, accelerate growth.
To learn more, visit www.blueprism.com