CA Technologies has announced Telefónica relies on CA API Management to support communication among disparate elements of its infrastructure supporting more than 200,000 internal and external services. As a result, Telefónica has reduced project costs and times and accelerated the delivery of new customer services. Continue reading Telefónica Accelerates New Service Delivery with CA Technologies API Management Solution →

Hertfordshire-based housing association Thrive Homes has launched an innovative app that provides a new way for customers to interact with the organisation via Apple Store or Google Play. The myThrive self-service app uses 1st Touch digital software from Aareon UK to offer a range of online customer self-service requests 24/7 via smartphones and tablets. The app is an important part of Thrive’s digital approach to customer engagement. Continue reading Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement →

NewVoiceMedia announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service platform. Continue reading Esker moves to the cloud to transform customer service experience →

NICE announced that one of Australia’s largest multinational insurance companies is implementing Nexidia Analytics as part of an initiative to improve customer experience, increase efficiency and reduce costs. The company selected the next-generation omnichannel analytics solution due to its speed, accuracy and responsiveness, as well as its integration capabilities and impressive proven results. Continue reading One of Australia’s Largest Insurers Selects NICE’s Nexidia Analytics Solution to Improve Customer Experience →