Noble Systems, a global leader in unified contact centre technology solutions, is pleased to have been chosen as the cloud contact centre solution provider of choice by Core Contact, a national sector-led subscription management and telemarketing specialist. Core Contact will be utilising the Noble® Enterprise Cloud solution. Continue reading Core Contact Provides Seamless Client Partnerships with the Help of the Noble Enterprise Cloud Solution
Category Archives: Who’s Buying What?
Transparent BPO Selects Unified Contact Center Solution from Noble Systems
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces that Transparent BPO has selected the Noble® Enterprise Cloud solution to support the company’s business processing outsourcing services. Continue reading Transparent BPO Selects Unified Contact Center Solution from Noble Systems
Tailored Brands Selects ForeSee To Enhance Customer Experience Across All Consumer Touchpoints
ForeSee, announced that Tailored Brands, Inc. has selected the ForeSee® CX Suite, the methodology-powered solution, to manage all of its customer experience (CX) intelligence from one place. ForeSee will enable Tailored Brands to leverage a unified view of the customer, with scientific measurement of CX across the entire customer journey. Continue reading Tailored Brands Selects ForeSee To Enhance Customer Experience Across All Consumer Touchpoints
Nimble Group Selects NICE’s Next Generation AI-Powered Nexidia Analytics Solution to Improve Customer Service
NICE announced that Nimble Group, an asset management and collections leader, is implementing Nexidia Analytics across all of its customer interactions in order to improve its customer service. Continue reading Nimble Group Selects NICE’s Next Generation AI-Powered Nexidia Analytics Solution to Improve Customer Service
Network Security Solutions Company Selects Five9 to Fully Integrate Global Customer Service Capabilities
Five9, a leading provider of cloud software for the enterprise contact center market, announced that it has been selected by a global provider of network security tools and services to provide an enterprise-wide, cloud-based contact center solution spanning four continents. Continue reading Network Security Solutions Company Selects Five9 to Fully Integrate Global Customer Service Capabilities
C Spire selects Wysdom to power its AI-based digital customer care efforts
C Spire, a diversified telecommunications and technology services company, is expanding its partnership with Wysdom.AI (formerly CrowdCare) to power the firm’s artificial intelligence-based digital customer care across all of its lines of business. Continue reading C Spire selects Wysdom to power its AI-based digital customer care efforts