TSB, a UK challenger bank, has selected Microsoft 365 Enterprise and Microsoft Dynamics 365 to enhance how its 8,500 UK employees connect, collaborate and serve the bank’s customers across its eight corporate centres and 550 branches. Continue reading Challenger bank TSB selects Microsoft 365 Enterprise and Microsoft Dynamics 365 to advance its digital transformation
Category Archives: Who’s Buying What?
NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia
NICE announced that, with the implementation of NICE Real-Time Authentication, Permata Bank is the first domestic bank in Indonesia to introduce voice biometrics as part of its customer authentication protocol. NICE Real-Time Authentication (RTA), together with its process automation solution, will allow the financial institution to conduct secure and seamless voice authentication, improving customer service. Continue reading NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia
Core Contact Provides Seamless Client Partnerships with the Help of the Noble Enterprise Cloud Solution
Noble Systems, a global leader in unified contact centre technology solutions, is pleased to have been chosen as the cloud contact centre solution provider of choice by Core Contact, a national sector-led subscription management and telemarketing specialist. Core Contact will be utilising the Noble® Enterprise Cloud solution. Continue reading Core Contact Provides Seamless Client Partnerships with the Help of the Noble Enterprise Cloud Solution
Transparent BPO Selects Unified Contact Center Solution from Noble Systems
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces that Transparent BPO has selected the Noble® Enterprise Cloud solution to support the company’s business processing outsourcing services. Continue reading Transparent BPO Selects Unified Contact Center Solution from Noble Systems
Tailored Brands Selects ForeSee To Enhance Customer Experience Across All Consumer Touchpoints
ForeSee, announced that Tailored Brands, Inc. has selected the ForeSee® CX Suite, the methodology-powered solution, to manage all of its customer experience (CX) intelligence from one place. ForeSee will enable Tailored Brands to leverage a unified view of the customer, with scientific measurement of CX across the entire customer journey. Continue reading Tailored Brands Selects ForeSee To Enhance Customer Experience Across All Consumer Touchpoints
Nimble Group Selects NICE’s Next Generation AI-Powered Nexidia Analytics Solution to Improve Customer Service
NICE announced that Nimble Group, an asset management and collections leader, is implementing Nexidia Analytics across all of its customer interactions in order to improve its customer service. Continue reading Nimble Group Selects NICE’s Next Generation AI-Powered Nexidia Analytics Solution to Improve Customer Service