Category Archives: Who’s Buying What?

Who's Buying What?

Community Transit Selects Astute Solutions to Enhance Their Customer Relationship Management

Astute Solutions announced their selection by Community Transit, leading transportation provider for the Puget Sound region of Washington, to implement its CRM software, ePowerCenterTM. Community Transit will use Astute’s software to modernize customer communication and prepare for organizational growth. Continue reading Community Transit Selects Astute Solutions to Enhance Their Customer Relationship Management →

Who's Buying What?

BT Group selects Brite:Bill as its billing communications platform

Brite:Bill, an Amdocs company, announced it has been selected by BT Group as its billing communications platform provider. BT Group chose Brite:Bill’s technology and services to transform customer invoices into personalized, interactive communications delivered in the channel of the customer’s choice. Continue reading BT Group selects Brite:Bill as its billing communications platform →

Who's Buying What?

BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization

NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its contact centre operations. Replacing its previous recording and workforce management solutions, BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years. ​ Continue reading BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization →

Who's Buying What?

To Save Lives and Serve Customers, Fraser Health Authority Deploys Genesys to Modernise Contact Centre Operations

Fraser Health Authority, one of Canada’s largest and fastest-growing health care services providers, has deployed PureConnect™, a multichannel engagement offering from Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Continue reading To Save Lives and Serve Customers, Fraser Health Authority Deploys Genesys to Modernise Contact Centre Operations →

Artificial Intelligence, Who's Buying What?

DBS leverages Kasisto’s conversational AI platform to launch digibank, an entire bank in the phone, in Indonesia

Kasisto, creators of the leading conversational AI platform for finance, announced that DBS Bank, a leading bank in Asia, launched a groundbreaking, mobile-led bank in Indonesia with KAI Banking powering the virtual assistant conversing in Bahasa Indonesia. Continue reading DBS leverages Kasisto’s conversational AI platform to launch digibank, an entire bank in the phone, in Indonesia →