NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its contact centre operations. Replacing its previous recording and workforce management solutions, BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years. Continue reading BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization
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To Save Lives and Serve Customers, Fraser Health Authority Deploys Genesys to Modernise Contact Centre Operations
Fraser Health Authority, one of Canada’s largest and fastest-growing health care services providers, has deployed PureConnect™, a multichannel engagement offering from Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Continue reading To Save Lives and Serve Customers, Fraser Health Authority Deploys Genesys to Modernise Contact Centre Operations
DBS leverages Kasisto’s conversational AI platform to launch digibank, an entire bank in the phone, in Indonesia
Kasisto, creators of the leading conversational AI platform for finance, announced that DBS Bank, a leading bank in Asia, launched a groundbreaking, mobile-led bank in Indonesia with KAI Banking powering the virtual assistant conversing in Bahasa Indonesia. Continue reading DBS leverages Kasisto’s conversational AI platform to launch digibank, an entire bank in the phone, in Indonesia
Text-to-911 Trailblazer BVCOG Deploys NICE Inform Text Recording Solution
NICE announced that the Brazos Valley Council of Governments’ (BVCOG) seven 9-1-1 centers are deploying NICE Inform to record and manage reproduction requests for all emergency calls, including Text-to-911 communications. Continue reading Text-to-911 Trailblazer BVCOG Deploys NICE Inform Text Recording Solution
Multitone Solution Chosen to Manage Communications at Canary Wharf Retail
Multitone Electronics plc, a specialist in the design, manufacture and implementation of integrated communication systems, announces that its Mall Call communications system has been chosen by Canary Wharf Group for its retail facilities. Continue reading Multitone Solution Chosen to Manage Communications at Canary Wharf Retail
European Public Sector Agency Improves its Service Operations with NICE Robotic Process Automation
NICE announced that a major European public sector agency has delivered significant improvements by implementing NICE Robotic Process Automation (RPA) which streamlines manual processes and allows employees to focus on high-value activities. Continue reading European Public Sector Agency Improves its Service Operations with NICE Robotic Process Automation