NICE announced that Blue Cross of Idaho, providing health insurance for approximately one quarter of the state’s population, has streamlined its contact center processes, increased agent engagement, and improved customer experience with a suite of NICE Process Automation and Workforce Management (WFM) solutions. Continue reading Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions
Category Archives: Who’s Buying What?
Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions
Verint® announced that a worldwide credit card leader is implementing a wide range of solutions from its Customer Engagement™ portfolio. This deployment follows the organization’s current use of Verint’s workforce optimization technology, and supports its commitment to the delivery of consistent, quality service to customers through its US contact centre operations. Continue reading Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions
Capgemini, in collaboration with Publicis.Sapient, to develop, deploy and maintain McDonald’s restaurant and digital technologies as a strategic provider
Capgemini, a global leader in consulting and technology services announced that it has signed a multi-year IT strategic provider agreement with McDonald’s Corporation. With support from Publicis.Sapient, another global leader in consulting services, Capgemini will be McDonald’s global IT strategic provider for restaurant and digital capabilities. Continue reading Capgemini, in collaboration with Publicis.Sapient, to develop, deploy and maintain McDonald’s restaurant and digital technologies as a strategic provider
Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative
NewVoiceMedia announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience. Continue reading Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative
IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet
IPsoft, the leading digital labor company announced that Nordnet, a digital Nordic bank serving Sweden, Norway, Denmark and Finland will integrate Amelia to enhance their current customer relations program. Beginning this fall, IPsoft’s Amelia, the most comprehensive and human artificial intelligence platform available on the market today, will enable Nordnet to scale customer interactions as Nordnet’s new digital employee. Continue reading IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet
With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective
NICE announced that CSU, a leading Brazilian business process outsourcer and technology services provider, is adopting NICE’s cloud-based Nexidia Analytics solution to improve quality and efficiency throughout its contact centers. With omnichannel capabilities and automation, NICE is providing CSU comprehensive interaction analytics and a ten-fold improvement in efficiency with the service it provides for its customers. Continue reading With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective