8×8, a leading integrated cloud communications platform provider, announced that Welsh Water has deployed the 8×8 CPaaS Video Interaction API, to improve the organisation’s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences. Continue reading Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS
Category Archives: Who’s Buying What?
Sabio Group secures multi-year contract with Journeycall, part of ESP Group
Sabio Group, the digital customer experience (CX) transformation specialist, has secured a multi-year contract with Journeycall to support its digital transformation strategy. Continue reading Sabio Group secures multi-year contract with Journeycall, part of ESP Group
Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK
Infobip, the global cloud communications platform, has partnered with leading British retailer Asda to support its customer communications for grocery and online orders teams by launching the largest RCS (Rich Communication Services) business messaging traffic in the UK. Continue reading Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK
Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance
Noetica – A British company, developing software products for the global contact centre market, has announced a new partnership with the AI-enabled agent performance platform, MyQualityTeam, to empower contact centres to close skills gaps and optimise agent performance and productivity. Continue reading Noetica Partners with MyQualityTeam to Help Contact Centres Close Skills Gaps and Optimise Agent Performance
ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone
NICE announced ScS Group Plc has found great success deploying NICE CXone to provide an omnichannel experience for its workforce and consumer base. Continue reading ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone
ServiceNow and Others Collaborate With UN Refugee Agency to Establish Contact Centre for Ukraine War Refugees
UNHCR, the UN Refugee Agency, with the support of the United Nations International Computing Centre (UNICC), has partnered with industry experts ServiceNow, British Telecom (BT), and Thirdera (formerly Silverstorm Solutions) to set up a regional contact centre (RCC) for refugees fleeing the ongoing war in Ukraine. Continue reading ServiceNow and Others Collaborate With UN Refugee Agency to Establish Contact Centre for Ukraine War Refugees