Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced that BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organization. Continue reading BSH Home Appliances Group Chooses Twilio To Revamp Its Digital Customer Engagement Experience
Category Archives: Who’s Buying What?
HelloFresh Partners with Medallia to Transform Contact Centre and Improve Customer Experience
Medallia, Inc., the global leader in customer and employee experience, announced that HelloFresh, the world’s leading integrated food solutions group, has selected Medallia to transform their contact centre experience. Continue reading HelloFresh Partners with Medallia to Transform Contact Centre and Improve Customer Experience
Rocket Huel: complete nutrition specialist announces lift-off with Emarsys
Omnichannel customer engagement platform Emarsys announced a partnership with complete nutrition brand Huel as it looks to rapidly evolve its capacity and speed for personalised outreach. Continue reading Rocket Huel: complete nutrition specialist announces lift-off with Emarsys
Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that Cape Air, one of the largest commuter airlines in the US, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences. Continue reading Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS
Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service
eGain, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact centre agents at the point of service. Continue reading Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service
ASICS Selects Contentsquare to Fuel Digital Expansion and Optimise Mobile Experience
Contentsquare, the global leader in digital experience analytics, announced it has partnered with ASICS EMEA to support the sportswear giant’s ambitious digital growth strategy. Continue reading ASICS Selects Contentsquare to Fuel Digital Expansion and Optimise Mobile Experience