Medallia, Inc., the global leader in customer and employee experience, announced that HelloFresh, the world’s leading integrated food solutions group, has selected Medallia to transform their contact centre experience. Continue reading HelloFresh Partners with Medallia to Transform Contact Centre and Improve Customer Experience
Category Archives: Who’s Buying What?
Rocket Huel: complete nutrition specialist announces lift-off with Emarsys
Omnichannel customer engagement platform Emarsys announced a partnership with complete nutrition brand Huel as it looks to rapidly evolve its capacity and speed for personalised outreach. Continue reading Rocket Huel: complete nutrition specialist announces lift-off with Emarsys
Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that Cape Air, one of the largest commuter airlines in the US, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences. Continue reading Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS
Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service
eGain, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact centre agents at the point of service. Continue reading Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service
ASICS Selects Contentsquare to Fuel Digital Expansion and Optimise Mobile Experience
Contentsquare, the global leader in digital experience analytics, announced it has partnered with ASICS EMEA to support the sportswear giant’s ambitious digital growth strategy. Continue reading ASICS Selects Contentsquare to Fuel Digital Expansion and Optimise Mobile Experience
Currys Collaborates With Mindtree To Deliver A Connected Omnichannel Customer Experience
Mindtree, a global technology services and digital transformation company, announced that it has enabled the UK’s leading retailer of technology products and services, Currys, to deliver a connected and highly personalised omnichannel shopping experience to its customers across multiple markets. Continue reading Currys Collaborates With Mindtree To Deliver A Connected Omnichannel Customer Experience