eGain, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact centre agents at the point of service.
Struggling with disparate silos of information and knowhow across countries, which were resulting in repeat calls and inconsistent service, the company wanted to implement a centralized omnichannel knowledge hub. It selected eGain, based on functionality, knowledge management expertise, and ease of connection with leading CRM systems and call centre platforms. eGain Knowledge Hub will support agents in 19 languages in service contact centres across the globe.
“Knowledge Hub is the brain of modern customer service,” said Ashu Roy, eGain CEO. “We are proud to help another global brand transform their customer service experience.”
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact centre systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools.
Visit www.eGain.com for more info.