eGain, the leading knowledge automation platform provider for customer engagement, announced that Allegiance Benefit Plan Management, a subsidiary of Cigna Corporation, has selected eGain to provide digital-first omnichannel customer service to business clients, associations, and government agencies. Continue reading Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement
Category Archives: Who’s Buying What?
Miami International Airport Chatbot Uses Qualtrics to Reduce Traveler Inquiries By 50%
Qualtrics, the leader and creator of the experience management (XM) category, announced that Miami International Airport (MIA) chose Qualtrics Social Connect to develop an award-winning chatbot called “Mia” to assist with customer service inquiries and monitor social channels in order to anticipate travellers’ questions and needs before they even arrive at the airport. Continue reading Miami International Airport Chatbot Uses Qualtrics to Reduce Traveler Inquiries By 50%
MeTMi Uses Noetica Synthesys™ for Inbound Call Handling Across its European Contact Centre Operations
A British company, developing software products for the global contact centre market, announced that Italy-based MeTMi has deployed the latest version of its advanced call scripting, agent guidance and intelligent desktop solution – Synthesys™ – for its Voice & Web business unit. Continue reading MeTMi Uses Noetica Synthesys™ for Inbound Call Handling Across its European Contact Centre Operations
Log Build Chooses Vonage to Enhance Customer Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling Japan-based construction tech company Log Build to seamlessly engage with its customers via high-quality live video calls that encourage collaboration on operations and services to enhance the customer experience. Continue reading Log Build Chooses Vonage to Enhance Customer Experience
AdvancedMD Moves To Cloud Communications With 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that AdvancedMD, a provider of medical office software, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to provide a better employee and client experience through improved call quality, collaboration, and security capabilities. Continue reading AdvancedMD Moves To Cloud Communications With 8×8 XCaaS
Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey
Medallia, the global leader in customer and employee experience, announced Telekom Srbija, the leading internet, mobile and fixed telephony and multimedia services provider in Serbia, is now utilizing Medallia’s Digital Suite to improve their customer journey. Continue reading Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey