Alorica Inc., a global CX leader, announced the launch of its Real-time Voice Language Translation (ReVoLT), effectively eliminating language barriers during live customer interactions. Continue reading Alorica Introduces ReVoLT
8×8 Launches 8×8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization
8×8, announced the availability of 8×8 Engage, an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success. Continue reading 8×8 Launches 8×8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization
Automation Anywhere and Alorica Join Forces to Redefine Industry-Leading CX Solutions
Alorica, a global leader of next-generation customer experience solutions, announced a new partnership with Automation Anywhere, a leader in Intelligent Automation that puts artificial intelligence (AI) to work across every aspect of an organization. Continue reading Automation Anywhere and Alorica Join Forces to Redefine Industry-Leading CX Solutions
Klarna AI assistant handles two-thirds of customer service chats in its first month
Klarna announced its AI assistant powered by OpenAI. Now live globally for 1 month, the numbers speak for themselves: Continue reading Klarna AI assistant handles two-thirds of customer service chats in its first month
Capita signs deal worth up to £220m with major European telecoms provider
Capita announces it has extended and expanded its customer experience contract as the strategic partner for a major European telecoms provider. Continue reading Capita signs deal worth up to £220m with major European telecoms provider
ICS.AI Announces £7 Million Generative AI Transformation Project with Derby City Council
ICS.AI, a leader in UK public sector AI transformation, is excited to announce its expanded partnership with Derby City Council in an innovative £7 million AI project. Continue reading ICS.AI Announces £7 Million Generative AI Transformation Project with Derby City Council