Onix, a leading provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. Continue reading Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
NiCE to Acquire Cognigy
NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. Continue reading NiCE to Acquire Cognigy
Global survey reveals growing consumer trust in personal AI assistants
A new global survey conducted by YouGov and commissioned by Zendesk reveals that consumer trust in personal AI assistants* is gaining significant momentum, with more than half (52%) of respondents feeling comfortable** relying on them for everyday tasks. Continue reading Global survey reveals growing consumer trust in personal AI assistants
NatWest Group to Accelerate bank-wide data and AI transformation through 5-year collaboration with Accenture and AWS
NatWest Group (“NatWest”) has announced a new, five-year collaboration with Amazon Web Services, Inc. (“AWS”) – an Amazon.com, Inc. company – and Accenture to transform the way it serves its customers by accelerating the modernisation of its digital, data and analytics, and AI capabilities. Continue reading NatWest Group to Accelerate bank-wide data and AI transformation through 5-year collaboration with Accenture and AWS
TCN Unveils How AI-Powered Solutions Redefine Contact Centre Efficiency
TCN, a leading provider of cloud-based contact centre solutions, announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centres to achieve unprecedented levels of efficiency, compliance, and customer satisfaction. Continue reading TCN Unveils How AI-Powered Solutions Redefine Contact Centre Efficiency
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
Qualtrics, the leader and creator of the experience management category, announced that Singapore Airlines (SIA) is using its solutions to enhance its collection, processing, and analysis of customer responses, enabling deeper insights across multiple feedback channels. Continue reading Singapore Airlines Enhances Customer Experience Analytics with Qualtrics