Zendesk announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. Continue reading Zendesk signs definitive agreement to acquire Klaus
Gamma announces acquisition of the EnableX Group
Gamma Communications plc (“Gamma”), a leading technology-based provider of communication services across Europe, announces its acquisition of the EnableX Group (“EnableX”). Continue reading Gamma announces acquisition of the EnableX Group
WorkForce Software Wins 2023 UK National Innovation Award for Employee Experience
WorkForce Software, the first global provider of integrated employee experience and workforce management solutions, has been named the winner of the 2023 UK National Innovation Awards for Employee Experience by the Directors Club United Kingdom. Continue reading WorkForce Software Wins 2023 UK National Innovation Award for Employee Experience
Salesforce Signs Definitive Agreement to Acquire Spiff
Salesforce has signed a definitive agreement to acquire Spiff, a provider of a new class of incentive compensation management (ICM) software that combines an intuitive low-code UI, the familiarity of a spreadsheet, and a powerful processing engine to drive commissions automation at scale. Continue reading Salesforce Signs Definitive Agreement to Acquire Spiff
Rebecca Martin Joins Glia as Chief Marketing Officer
Glia, the customer interaction leader unifying Digital Customer Service (DCS), call centre and automation on a single platform, has expanded its executive leadership team, appointing Rebecca Martin as its first Chief Marketing Officer. Continue reading Rebecca Martin Joins Glia as Chief Marketing Officer
InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling
InMoment, the leading provider of Experience Improvement solutions, announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has developed a fully integrated, AI-powered upskilling application to expand employees’ abilities, improve coaching, and decrease skill gaps. Continue reading InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling