Jacada, a leading global provider of digital and call center technology that delivers multi-channel experience and process automation to boost self-service and customer satisfaction, announces the appointment of Yochai Rozenblat, as the new CEO of the company, replacing Guy Yair who is leaving for personal reasons. Continue reading Jacada Appoints New CEO– Yochai Rozenblat
Core Contact Provides Seamless Client Partnerships with the Help of the Noble Enterprise Cloud Solution
Noble Systems, a global leader in unified contact centre technology solutions, is pleased to have been chosen as the cloud contact centre solution provider of choice by Core Contact, a national sector-led subscription management and telemarketing specialist. Core Contact will be utilising the Noble® Enterprise Cloud solution. Continue reading Core Contact Provides Seamless Client Partnerships with the Help of the Noble Enterprise Cloud Solution
Businesses Transform Customer Engagements with Oracle Live Experience Cloud
Oracle announced Oracle Live Experience Cloud, a customer engagement service for the mobile generation. With the mobile and digital landscape shaping the way customers interact with businesses, companies must quickly adapt to changing expectations to deliver frictionless, real-time, contextual experiences across channels. Continue reading Businesses Transform Customer Engagements with Oracle Live Experience Cloud
Swyx unveils new products at its Partner and Technology Conference 2017
At the Swyx Partner and Technology Conference 2017, the unified communications specialist presented SwyxWare 11 for the first time with innovative new features, including a practical addition for handling high call volumes and a new generation of IP phones. Also for mobile users there are further improvements in connectivity with the current version of the Swyx solution. Continue reading Swyx unveils new products at its Partner and Technology Conference 2017
IFS extends leadership in Service Management with the acquisition of WorkWave
IFS, the global enterprise applications company, announces it has signed an agreement to purchase WorkWave LLC. WorkWave is a leading provider of highly scalable, cloud-based Software-as-a-Service (SaaS) solutions for the Field Service and Last Mile Delivery and Logistics industries. Continue reading IFS extends leadership in Service Management with the acquisition of WorkWave
Pindrop Releases 2nd Generation Hi-Def PhoneprintingTM Based On Six Years of Machine Learning, Analysing The World’s Largest Collection of Fraud Profiles*
Pindrop, the pioneer in voice security and authentication, released Pindrop® Protect 4.0. At the centre of Protect 4.0 is the newly released hi-def, next generation PhoneprintingTM 2.0 technology. Pindrop’s patented, second generation Phoneprinting™ technology analyses more than 1,380 features of a call’s audio to detect the subtle anomalies that indicate fraud, and determine its true device type, geo-location, and carrier. Continue reading Pindrop Releases 2nd Generation Hi-Def PhoneprintingTM Based On Six Years of Machine Learning, Analysing The World’s Largest Collection of Fraud Profiles*