For those organisations that still see Artificial Intelligence (AI) as an emerging technology that they probably don’t have to start thinking about yet, customer contact technology specialist Sabio has a wake-up call: AI is here already and busy powering many of the best practice customer journeys. Continue reading AI isn’t for the future – it’s here today and already transforming customer engagement
Ceska pojistovna Turns to IBM to Personalize Its Offer for Customers
PRESS RELEASE: IBM announced that Ceska pojistovna, one of the largest insurers in the Czech Republic and a member of the Generali Group introduced Expert Multichannel Multilingual Analyst platform (EMMA) powered by IBM Watson Explorer to search customer data from multiple touchpoints. EMMA developed by IBM Premier Business Partner Datera is using advanced content analytics to extract new insights from unstructured data. Continue reading Ceska pojistovna Turns to IBM to Personalize Its Offer for Customers
Voxbone and Dialpad Create the Future of Global Business Communications
PRESS RELEASE: Voxbone is helping Dialpad kill the desk phone once and for all. Since 2015, Dialpad has seen a rapidly growing customer base of more than 35,000 customers adopt the company’s cloud-based solution for business communications, including talk, text, and conference – from anywhere, using any device. Continue reading Voxbone and Dialpad Create the Future of Global Business Communications
RingCentral Announces PlanetOne Communications as Premier Master Agent Partner to Transition Enterprises to Cloud Communication Solutions
RingCentral announced a new premier master agent partnership with PlanetOne Communications, the IT and communications industry’s preferred connectivity partner. This new alliance extends RingCentral’s market reach to US-based agents and managed service providers looking to migrate large enterprises from legacy on-premise systems to cloud-based communications and collaboration solutions. Continue reading RingCentral Announces PlanetOne Communications as Premier Master Agent Partner to Transition Enterprises to Cloud Communication Solutions
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success… Continue reading Five Top Tips for a Successful Self-Service Strategy
AI will dominate banking and less interaction will create a more human experience, says Aspect Software
Advances in Artificial Intelligence (AI) technology will enable simpler user interfaces, which will help banks create a more human-like customer experience. The technology has become efficient in gaining extensive data analytics and customer insights, which will help banks to create a more personalised customer experience, according to Aspect Software. Continue reading AI will dominate banking and less interaction will create a more human experience, says Aspect Software