Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a cloud-based approach to empowering next generation contact centre agents… Continue reading The rise of the multi-skilled agent
Renault expands customer service partnership with Arvato
PRESS RELEASE: Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new three-year contract to deliver the manufacturer’s back-office customer service in the UK and Ireland. Continue reading Renault expands customer service partnership with Arvato
Webhelp Acquires Leading Voice and Speech Technology Company Telecats
Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company specialised in the deployment of voice and speech technology. Customer experiences and business processes are changing rapidly due to the increasing use of technology. Continue reading Webhelp Acquires Leading Voice and Speech Technology Company Telecats
Pegasystems Launches Pega Intelligent Virtual Assistant – Evolving Bots from Simple Chats to Dynamic Engagements
Pegasystems launched Pega® Intelligent Virtual Assistant, an artificial intelligence (AI) powered bot that easily turns applications into smart assistants on any channel – from SMS and email to Facebook, Alexa, Slack, and more. Pega evolves bots from simple chat and data fetching novelties into sophisticated digital agents that anticipate people’s needs, make helpful suggestions, complete complex tasks, and provide exceptional experiences. Continue reading Pegasystems Launches Pega Intelligent Virtual Assistant – Evolving Bots from Simple Chats to Dynamic Engagements
NICE Introduces the Market’s First Enterprise Quality Management Solution That Works With Any Recording Platform and Data Source
PRESS RELEASE: NICE announced the release of NICE Quality Central, a new quality management solution that incorporates all types of customer interaction data, drawn from any source, into a holistic and comprehensive evaluation process. This enables organizations to increase employee engagement, improve process efficiency, and deliver a superior customer experience. Continue reading NICE Introduces the Market’s First Enterprise Quality Management Solution That Works With Any Recording Platform and Data Source
Verint Workforce Optimization Suite Achieves Compatibility Certification with the Cisco Solution Partner Program
PRESS RELEASE: Verint® announced that its Workforce Optimization™ suite successfully achieved Cisco compatibility certification with Cisco Unified Communications Manager, Version 11.* As a member of the Cisco® Solution Partner Program, Verint can create and deploy solutions to enhance the capabilities, performance and management of the network. Continue reading Verint Workforce Optimization Suite Achieves Compatibility Certification with the Cisco Solution Partner Program