TeleWare, a leader in communication technology, today announces that it has been accepted onto Microsoft’s Technology Adoption Program (TAP) for Trusted Application API’s. This gives TeleWare the ability to integrate its products with Office365 – in particular, Skype for Business voice recording. Continue reading TeleWare deepens Microsoft relationship with developer status through Trusted Application API
Callglide uses Aculab Cloud in Salesforce CRM integration
PRESS RELEASE: Aculab, a leading provider of deployment proven telephony APIs for the global communications market, is pleased to announce Callglide’s use of Aculab Cloud in its Salesforce CRM integration. Continue reading Callglide uses Aculab Cloud in Salesforce CRM integration
Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI
PRESS RELEASE: Nuance took a major step towards reducing the risk of consumer fraud by announcing a new suite of biometric security solutions, driven by the latest in artificial intelligence (AI) innovations. The new Nuance Security Suite includes not only the company’s award-winning voice biometrics technology, but also new advances in facial and behavioral biometrics that combine to provide advanced protection against fraud, across customer service channels. Continue reading Nuance Strengthens Biometrics Security Portfolio and Attacks Fraud with Advanced, Multi-Modal Offering, Powered by AI
CallidusCloud Appoints Andres Botero as SVP and Chief Marketing Officer, Giles House Promoted to EVP and Chief Product Officer
PRESS RELEASE: Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions announced the promotion of Giles House to chief product officer, and the new appointment of Andres Botero as senior vice president and chief marketing officer. Continue reading CallidusCloud Appoints Andres Botero as SVP and Chief Marketing Officer, Giles House Promoted to EVP and Chief Product Officer
Technology gap revealed as 88% of organisations expect digital customer interactions to overtake voice by 2020
PRESS RELEASE: Over 88% of organisations expect digital customer interactions to overtake voice by 2020 or sooner and 92% say customer experience can be linked to revenue, but just 29% are confident they can deliver a seamless customer experience across multiple channels, according to a new report, State of Customer Experience 2017 from West. Continue reading Technology gap revealed as 88% of organisations expect digital customer interactions to overtake voice by 2020
Office workers call time on dumb phones, says Avaya
PRESS RELEASE: Office workers are calling for an end to exclusively desk-bound communications technology, in particular ‘dumb’ desk phones that can only make calls, according to research by Avaya, the global leader in delivering superior customer experiences. Continue reading Office workers call time on dumb phones, says Avaya