Guest Post by Kieran Mullins, Business Development Manager Enghouse Interactive Continue reading “Keeping Trading Companies Compliant” – How Management Information Software Can Help Tackle Market Abuse
8×8 Announces Availability of New Virtual Contact Center Editions
8×8 announced the general availability of new 8×8 Virtual Contact Center Editions and implementation packages. The new solution and integration options are packaged and priced to better align features and value delivery with the specific requirements of companies adopting cloud for their contact center needs. Continue reading 8×8 Announces Availability of New Virtual Contact Center Editions
Acticall Sitel Group: a Successful Combination, One Year After Acquisition
PRESS RELEASE: One year after Groupe Acticall acquired SITEL Worldwide Corporation, the newly created Acticall Sitel Group has successfully combined the DNA of both companies: Sitel’s 30 years of proven experience, expansive global footprint and unrivaled client diversity and Acticall’s entrepreneurial mindset, focus on innovation and digital vision. It is now fully operational in all markets. Continue reading Acticall Sitel Group: a Successful Combination, One Year After Acquisition
Mitel Announces Closing of New Credit Facility
Mitel® announced that it has closed a new credit facility that includes significantly improved terms as well as greatly enhanced capacity and flexibility to capitalize on the rapidly changing unified communications and collaboration (UCC) market. Continue reading Mitel Announces Closing of New Credit Facility
NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe
NewVoiceMedia has ranked in the 2017 Tech Tour Growth 50 for the second consecutive year, a list of the fastest-growing tech companies in Europe. Continue reading NewVoiceMedia recognised among top 50 fastest-growing tech companies in Europe
Clarabridge Study Reveals Major Disconnects Between Contact Center Agents and Customers
Clarabridge revealed the results from its comprehensive, two-sided survey examining the perspectives of more than 1600 call center agents and consumers. First surveying U.S. consumers in November 2016, ages 18-59, Clarabridge sought to uncover the customer perspective on call center interactions and common frustrations. Continue reading Clarabridge Study Reveals Major Disconnects Between Contact Center Agents and Customers