PRESS RELEASE: Verint® and Tango Networks announced that organizations can use their solutions together to address the gap in managing the business communications occurring through mobile devices each day, as well as concerns that customer service organizations have about the security of those interactions. This is particularly useful for companies in the cable or insurance industries, and those with a focus on financial trading and compliance regulations. Continue reading Verint and Tango Networks Partner to Enable Mobile Customer Service Workers
Semafone signs exclusive partnership with SecureCo to provide telephone payment security to Australian call centres
PRESS RELEASE: Semafone, a global provider of call centre data security, has partnered exclusively with SecureCo, an Australian-based payments and compliance specialist, to provide a complete security and payments solution for card-not-present (CNP) transactions within the call centre environment. Continue reading Semafone signs exclusive partnership with SecureCo to provide telephone payment security to Australian call centres
ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service
PRESS RELEASE: ClickFox announced that it has chosen Zoomdata, developers of the world’s fastest visual analytics platform for big data, as the embedded data visualization solution for their product line, to better surface business opportunities from customer experience insights. Continue reading ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service
App-ier times ahead for car finance customers
The UK’s fastest growing online car finance broker, CarFinance 247 has re-imagined its customer service and digital operations by becoming the first online motor finance broker to launch a native mobile app. Created on the back of extensive consumer research, and a six-figure investment, the app will create richer communications between CarFinance 247 and its customers. Continue reading App-ier times ahead for car finance customers
BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement
CASE STUDY: BGL’s customer contact centres are made up of 1,300 people across four sites in Peterborough, Sunderland, York and Wakefield. Together they deliver high-quality customer service expertise on behalf of BGL Group’s businesses, including Frontline (home to insurance brands Budget Insurance and Dial Direct), Beagle Street, the online life insurance company, and Junction, BGL Group’s partnerships business, working with blue chip partners. Continue reading BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement
Markerstudy Group Contact Centre officially part of 4th ‘Best Big Company to Work For’ in the UK
PRESS RELEASE: Markerstudy Group of Companies’ Group Contact Centre (GCC) staff are on cloud nine following its fifth year of success at The Sunday Times Best Companies to Work For Awards. Stampeding into the Best Big Company ‘Top 30’ category for the first year, the Group beat off fierce competition from top brands, Deloitte, MacDonald’s and TBS Bank to be crowned a ‘Best Company to Work For’ in the UK. Continue reading Markerstudy Group Contact Centre officially part of 4th ‘Best Big Company to Work For’ in the UK