PRESS RELEASE: Spoken Communications announced the appointment of Brian Silverman as executive vice president of sales. Brian brings more than 25 years of sales, marketing and executive management experience focused primarily on early stage, rapid growth high technology companies. In this position, Brian will lead the company’s efforts to accelerate growth, as Spoken continues to evolve its cloud-based offerings for contact centers. Continue reading Brian Silverman Joins Spoken Communications as Executive VP of Sales
Carousel Industries Receives VAR of the Year Award from InContact
PRESS RELEASE: Carousel Industries has received the 2016 Value Added Reseller (VAR) of the Year Award from inContact, Inc., a NICE company. inContact is a leading provider of cloud contact center software and workforce optimization tools. The award was presented to Carousel at the 2017 inContact sales kickoff meeting in Houston. Continue reading Carousel Industries Receives VAR of the Year Award from InContact
Telerx Appoints Joel Morse as President
PRESS RELEASE: Telerx, a leader in multichannel engagement of consumers, patients, healthcare professionals and enterprise personnel announces the appointment of Global Chief Operating Officer Joel Morse as president of Telerx and C3i Healthcare Connections (a Telerx company). Continue reading Telerx Appoints Joel Morse as President
Eckoh and K2C add Secure Payments over Live Chat
Eckoh announces that it has added the capability to take a secure payment directly via live web chat. This new capability extends Eckoh’s impressive payments portfolio and means that Eckoh is the world’s first Payment Card Industry Data Security Standards (“PCI DSS”) Level 1 service provider to be able to offer secure payment solutions across the full spectrum of phone, web, mobile app, SMS and now Live Chat. Continue reading Eckoh and K2C add Secure Payments over Live Chat
InMoment’s Explore™: Real-Time Exploration of Customer Conversations at Your Fingertips
Customer comments contain some of the richest, most actionable insights of any data. The challenge comes in effectively analyzing and accessing those insights when and where you need them. InMoment’s Explore eliminates that challenge. Continue reading InMoment’s Explore™: Real-Time Exploration of Customer Conversations at Your Fingertips
Confirmit Launches New Survey Designer for Faster, More Engaging Survey Creation
PRESS RELEASE: Confirmit has launched an intuitive and ground-breaking survey designer that removes the complexity of advanced survey creation and enables questionnaires to be created in half the time of many competing solutions. Continue reading Confirmit Launches New Survey Designer for Faster, More Engaging Survey Creation