Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. Continue reading Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Verint® announced an eight-digit order from one of the world’s largest retailers to increase CX automation in their contact centre. Continue reading Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Qualtrics AI Empowers Organizations to Improve Customer Experiences In-Store, Online, and in the Call Centre
Qualtrics, the leader and creator of the experience management category, unveiled new AI-powered innovations across XM for Customer Experience™ empowering organizations to understand and build connections at scale, with every customer, and personalize the customer experience at speed and scale across every channel. Continue reading Qualtrics AI Empowers Organizations to Improve Customer Experiences In-Store, Online, and in the Call Centre
Concentrix Named a Leader and Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024
Concentrix, a global technology and services leader, announced it has been named a Leader and Star Performer by global analyst firm Everest Group in its Trust and Safety Services PEAK Matrix® Assessment 2024. Continue reading Concentrix Named a Leader and Star Performer in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024
Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and Prospects
Qualtrics has introduced new capabilities, generated by Qualtrics® AI and trained on the world’s largest database of human sentiment, that exponentially increase organizations’ ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share direct feedback. Continue reading Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and Prospects
Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and Reps
Zingtree, a leading AI-powered CX automation platform, announced the launch of its AI CX toolkit: CX Answers and CX Actions. Continue reading Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and Reps