Verint® announced an eight-digit order from one of the world’s largest retailers to increase CX automation in their contact centre.

Verint was awarded the contract based on its ability to deliver AI business outcomes with its differentiated open cloud platform and large team of AI-powered bots.

“Customers today are looking to increase CX automation in the contact centre and across the enterprise, to elevate the customer experience, and to reduce labour costs. They require a platform that is completely open, centred on behavioural data, and offers AI-powered bots. This win is another proof point of our CX automation leadership, and we continue to innovate at a very fast pace,” says Verint’s Dan Bodner, chairman and chief executive officer.

The retailer will deploy the Verint Open Platform in the cloud to increase CX automation in several business units. The Verint platform is open and seamlessly fits into the retailer’s existing ecosystem. The retailer will leverage the platform to consolidate behavioural data from many siloed data sources into the Verint Data Hub and support various AI and data initiatives.

The contract includes delivery of four Verint AI-powered bots: Transcription Bot, Quality Bot, Data Insight Bot, and Data Redaction Bot.

The contract was on Verint’s fiscal first quarter roadmap and is being recorded as a bundled Software as a Service (SaaS) booking with a 39-month term.

Visit Verint Open Platform and Verint Specialized Bots to learn more.

About Verint

Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.