ServiceNow, the AI platform for business transformation, announced it has signed a definitive agreement to acquire Moveworks. The acquisition will combine ServiceNow’s agentic AI and automation strengths with Moveworks’ front‑end AI assistant and enterprise search technology to unlock new experiences for every employee for every corner of the business. Continue reading ServiceNow to extend leading agentic AI to every employee for every corner of the business with acquisition of Moveworks
Wordwatch appoints William Davenport as Managing Director
Wordwatch, a leading provider of compliance archiving and records management solutions, is announcing the appointment of William Davenport as its Managing Director. In this role, William will lead the business, driving growth, continued innovation, and the execution of Wordwatch’s strategic vision. Continue reading Wordwatch appoints William Davenport as Managing Director
Business Systems Ltd appoints Andrew Jacobs as Managing Director
Business Systems Ltd, an industry expert in future-ready digital communications solutions, has announced the promotion of Andrew Jacobs to Managing Director. Andrew will lead the company as it continues to drive forward its strategic growth in the contact centre sector. Continue reading Business Systems Ltd appoints Andrew Jacobs as Managing Director
Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Common Customer Service Issues Without Human Intervention by 2029
By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner, Inc. Continue reading Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Common Customer Service Issues Without Human Intervention by 2029
Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch
Content Guru has announced the launch of a new global website that recognizes the evolution of its product portfolio, particularly within AI solutions. Continue reading Content Guru’s Global AI Vision Takes Centre Stage with New Website Launch
Vonage Selected by FREENOW to Elevate Secure Customer Communications Across Europe
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced an agreement with FREENOW, Europe’s leading multi-mobility app with taxis at its core, to transform its customer communication strategy using Vonage Communications APIs. Continue reading Vonage Selected by FREENOW to Elevate Secure Customer Communications Across Europe