Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before. Continue reading Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
New Research from Calabrio Highlights An Enhanced Reputation of the Contact Centre Industry
Calabrio, the workforce performance company, released the findings of a major contact centre industry study with Get out of Wrap, the UK’s first contact centre podcast. The new research revealed high levels of agent satisfaction and work-life balance alongside clear opportunities in areas such as career progression. Continue reading New Research from Calabrio Highlights An Enhanced Reputation of the Contact Centre Industry
Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX
Mitel®, a global leader in business communications, announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations enhance customer engagement processes, drive employee efficiency, and exceed the growing expectations of today’s consumers. Continue reading Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX
CommBox Secures $15M Investment from PSG, Prioritizing AI in CX
CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has announced the completion of a $15 million growth investment round from PSG Equity, a leading growth equity firm that specializes in partnering with software and technology-enabled services companies to help navigate and capitalize on transformational growth. Continue reading CommBox Secures $15M Investment from PSG, Prioritizing AI in CX
NICE CLUB ONE sees 150% membership surge, redefining CX loyalty
NICE announced record membership for CLUB ONE, its exclusive, global customer loyalty program driving the next generation of CX innovators. In addition to surging membership, CLUB ONE recently surpassed 100,000 activities completed by members. Continue reading NICE CLUB ONE sees 150% membership surge, redefining CX loyalty
SugarCRM AI-Driven Solutions Now Available on AWS Marketplace
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced its Sugar Sell Advanced and Sugar Market solutions are now available in AWS Marketplace. Continue reading SugarCRM AI-Driven Solutions Now Available on AWS Marketplace