Sixty percent of AI deployments in the contact centre are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact centre solutions. Continue reading 60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research
Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
In a move poised to significantly improve patient access and support experiences across US healthcare systems, Hyro, a member of Cisco’s partner ecosystem, announced it will transform traditional contact centre operations with its responsible AI-powered assistants. Continue reading Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
Haven Partners with Kastle to Streamline the Mortgage Servicing Experience with AI-Powered Voice Agents
Haven, a fintech platform that empowers servicers to embed mortgage servicing into original lenders’ brands, announced a strategic partnership with Kastle, an AI voice agent provider for mortgage servicing. Continue reading Haven Partners with Kastle to Streamline the Mortgage Servicing Experience with AI-Powered Voice Agents
Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX
Cisco has unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. Continue reading Cisco Announces new Webex AI Agent and AI Solutions for the Contact Centre to transform CX
Freshworks Unveils Easy-To-Use AI Agent to Improve the CX and EX
Freshworks, the provider of people-first AI service software, announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Continue reading Freshworks Unveils Easy-To-Use AI Agent to Improve the CX and EX
Talkdesk integrates agentic artificial intelligence across its portfolio
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, announced the integration of agentic AI across its entire AI platform, now branded as Talkdesk Ascend AI™. Continue reading Talkdesk integrates agentic artificial intelligence across its portfolio