Five9, the Intelligent CX Platform provider, announced it has entered into a definitive agreement to acquire Acqueon, a pioneering real-time revenue execution platform. Continue reading Five9 to Acquire Acqueon
Sigma Connected partners with IRIS on AI technology roll out
Business outsourcing provider Sigma Connected has announced an extended partnership with audio specialist IRIS Clarity as it further improves the company’s call handling and sound quality through an innovative Artificial Intelligence (AI) noise cancellation platform. Continue reading Sigma Connected partners with IRIS on AI technology roll out
ResultsCX Celebrates First Year in Ireland by Doubling Workforce
ResultsCX, a prominent provider of transformative Customer Experience Management (CXM) services to global Fortune 100 and 500 brands, marks its successful first year in Ireland with significant achievements. Continue reading ResultsCX Celebrates First Year in Ireland by Doubling Workforce
Banca Transilvania Customers Increasingly Prefer Self-Service
More than 50% of Banca Transilvania’s Contact Center & Customer Care inquiries are now managed by customers in digital self-service using the visual, interactive BT Visual Help solutions and the BT Visual Call Center platform. Continue reading Banca Transilvania Customers Increasingly Prefer Self-Service
NLX acquires ‘voice with visuals’ technology provider Radish Systems
NLX®, the AI platform powering advanced conversational experiences for the world’s most admired brands, announces it has acquired Radish Systems and its patented ChoiceView® technology which seamlessly adds visual interaction on voice transactions to improve efficiency, user experience, and accessibility for customer service inquiries. Continue reading NLX acquires ‘voice with visuals’ technology provider Radish Systems
Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres
Capita has unveiled its latest offering, Agent Suite, a Generative AI (Gen AI) tool designed to improve customer service by streamlining and enriching the experience for clients, their customers, citizens and Capita’s own agents. Continue reading Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres