Tag Archives: Acqueon

Acqueon Releases Analytics Based Customer Experience Solutions for Cisco Contact Center

PRESS RELEASE: Acqueon Technologies Inc., a leader in the customer collaboration industry has released two new products as part of its newly expanded suite of customer experience solutions for Cisco Contact Center Enterprise and Hosted Collaboration Solution. Acqueon Insights Platform (AiP) and Acqueon Intuitive Response (AiR) integrate various customer data sources to provide holistic, contact center based business intelligence and predictive service (capabilities). Continue reading Acqueon Releases Analytics Based Customer Experience Solutions for Cisco Contact Center

Acqueon Partners with Umojo to Provide a Cloud-Based Lync Contact Center

PRESS RELEASE: Acqueon Technologies Inc., a leader in the customer collaboration industry, has partnered with Umojo to provide customers with a cloud-based, Lync-native contact centre solution. Umojo, the premier voice provider for Office 365, offers customers full PBX replacement functionality for Lync, and now with the implementation of Acqueon’s AiQ contact center, Umojo will offer CCaaS to Office 365 customers. Continue reading Acqueon Partners with Umojo to Provide a Cloud-Based Lync Contact Center